Retail Sales Supervisor

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with commission/bon

Advancement into store management

Employee discounts

Team-oriented environment

Training and development

Job summary

Placements24 is seeking a results-driven Retail Sales Supervisor for a busy Soweto store. You will supervise a team of sales associates, assist customers, and help create an engaging shopping environment to achieve sales targets.

The role requires retail experience, at least one year in a supervisory capacity, strong leadership and communication skills, and familiarity with POS systems. You will be responsible for store operations, cash handling, inventory, and delivering excellent customer

Qualifications

• 1+ year in supervisory or keyholder role.
• Strong sales techniques and customer service principles.
• Excellent communication, leadership, and interpersonal skills.

Responsibilities

• Supervise and guide a team of retail sales associates, ensuring adherence to company policies and customer service standards.
• Assist customers with product inquiries, provide recommendations, and ensure a positive shopping experience.
• Drive sales performance by motivating the team, implementing sales strategies, and monitoring performance metrics.
• Oversee daily store operations, including opening and closing procedures, cash handling, and store presentation.
• Support inventory management, including receiving shipments, restocking shelves, and maintaining stock accuracy.
• Address customer concerns and resolve issues effectively to ensure satisfaction and retention.

Skills

Retail sales

Supervisory

Leadership

Customer service

POS systems

Communication

Job description

About the Role

Our client is seeking a results-driven and customer-focused Retail Sales Supervisor to join their busy store in Soweto . This role is pivotal in ensuring the sales floor operates smoothly, customer service standards are met, and sales targets are achieved. You will provide direct supervision to sales associates, assist customers, and contribute to creating an engaging shopping environment. This is an excellent opportunity for an individual with strong sales acumen and leadership potential to grow within the retail sector and make a tangible contribution to the store's success.

Key Responsibilities

• Supervise and guide a team of retail sales associates, ensuring adherence to company policies and customer service standards.
• Assist customers with product inquiries, provide recommendations, and ensure a positive shopping experience.
• Drive sales performance by motivating the team, implementing sales strategies, and monitoring performance metrics.
• Oversee daily store operations, including opening and closing procedures, cash handling, and store presentation.
• Support inventory management, including receiving shipments, restocking shelves, and maintaining stock accuracy.
• Address customer concerns and resolve issues effectively to ensure satisfaction and retention.

Requirements

• Previous experience in retail sales, with at least one year in a supervisory or keyholder role.
• Strong understanding of sales techniques and customer service principles.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively in a fast-paced retail environment and manage multiple tasks.
• Proficiency with point-of-sale (POS) systems.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Competitive salary with potential commission or bonus structures.
• Opportunities for advancement into store management roles.
• Employee discounts on store merchandise.
• A supportive team environment focused on achieving collective goals.
• Training and development opportunities to enhance sales and leadership skills.