Retail Store Supervisor

Placements24; Gauteng; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive monthly salary

Sales bonuses

Employee discounts on store products

Career growth opportunities

On-the-job training and development

Job summary

Placements24 is seeking a dynamic Retail Store Supervisor at our Tembisa location in Gauteng. Lead a team of retail associates, oversee daily operations, and ensure a top-tier shopping experience for customers. Focus on sales performance, store presentation, and a positive work culture.

The role requires hands-on leadership, strong customer service skills, and effective stock/inventory awareness to support store goals and growth.

Qualifications

• Proven experience as a supervisor or team lead in a retail environment.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to motivate and lead a team effectively.
• Basic understanding of inventory management and sales principles.

Responsibilities

• Supervise and train retail staff, ensuring excellent customer service delivery and adherence to company policies.
• Manage daily store operations, including opening and closing procedures, cash handling, and inventory management.
• Drive sales performance by motivating the team and implementing effective sales strategies.
• Maintain store visual merchandising standards and ensure a clean, organized, and welcoming environment.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Assist with inventory control, stocktaking, and receiving of merchandise.

Skills

Customer service

Team leadership

Organizational skills

Time management

Interpersonal skills

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for a dynamic and customer-focused Retail Store Supervisor to manage daily operations at their Tembisa location. In this role, you will be responsible for ensuring a seamless shopping experience for customers, leading a team of retail associates, and maintaining high standards of store presentation and service. You will play a crucial part in driving sales performance and fostering a positive work environment. This position requires hands‑on leadership and a passion for retail excellence.

Key Responsibilities

• Supervise and train retail staff, ensuring excellent customer service delivery and adherence to company policies.
• Manage daily store operations, including opening and closing procedures, cash handling, and inventory management.
• Drive sales performance by motivating the team and implementing effective sales strategies.
• Maintain store visual merchandising standards and ensure a clean, organized, and welcoming environment.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Assist with inventory control, stocktaking, and receiving of merchandise.

Requirements

• Proven experience as a supervisor or team lead in a retail environment.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to motivate and lead a team effectively.
• Basic understanding of inventory management and sales principles.
• High school diploma or equivalent; further education in business or retail is a plus.

Benefits

• Competitive monthly salary.
• Performance incentives and sales bonuses.
• Employee discounts on store products.
• Opportunities for career growth within the retail sector.
• On-the-job training and development programs.