Retail Sales Supervisor

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work model

Employee discounts on merchandise

Training and development opportunities

Collaborative team environment

Job summary

Placements24 is seeking a proactive Retail Sales Supervisor in Polokwane. The role supports the Store Manager, leads the sales team, drives performance, and delivers an exceptional customer experience. It combines in-store supervision with potential remote administrative tasks in a hybrid setup.

Responsibilities include coaching staff, managing daily store operations, monitoring sales, maintaining merchandising standards, and handling customer inquiries to ensure satisfaction.

Qualifications

• Previous experience in a retail supervisory or sales supervisor role.
• Strong understanding of sales principles and customer service excellence.
• Effective leadership and team coaching abilities.
• Proficiency with POS systems and basic inventory management.
• Adaptability to a hybrid work model, performing both in-store and potential remote tasks.

Responsibilities

• Supervise and guide a team of sales associates, ensuring they meet sales targets and provide excellent customer service.
• Assist with daily store operations, including opening and closing, cash management, and ensuring compliance with policies.
• Monitor sales performance and provide feedback to the team to drive improvement.
• Ensure visual merchandising standards are maintained and stores are kept clean and organized.
• Handle customer inquiries and resolve any issues that arise to ensure satisfaction.
• Potentially manage specific operational or reporting tasks remotely as directed.

Skills

Retail sales supervision

Customer service excellence

Leadership and coaching

POS systems

Inventory management

Hybrid work adaptability

Tools

POS systems

Inventory software

Job description

About the Role

Our client is looking for a proactive and customer-oriented Retail Sales Supervisor to join their store in Polokwane . In this hybrid role, you will support the Store Manager in leading the sales team, driving store performance, and ensuring an exceptional customer experience. You will be responsible for overseeing daily sales activities, coaching associates, and maintaining store standards, with potential for some administrative duties to be managed remotely. This is a fantastic opportunity for an individual with a passion for retail and a proven ability to motivate a team to enhance their leadership skills within a dynamic retail environment in Limpopo.

Key Responsibilities

• Supervise and guide a team of sales associates, ensuring they meet sales targets and provide excellent customer service.
• Assist with daily store operations, including opening and closing, cash management, and ensuring compliance with policies.
• Monitor sales performance and provide feedback to the team to drive improvement.
• Ensure visual merchandising standards are maintained and stores are kept clean and organized.
• Handle customer inquiries and resolve any issues that arise to ensure satisfaction.
• Potentially manage specific operational or reporting tasks remotely as directed.

Requirements

• Previous experience in a retail supervisory or sales supervisor role.
• Strong understanding of sales principles and customer service excellence.
• Effective leadership and team coaching abilities.
• Proficiency with POS systems and basic inventory management.
• Adaptability to a hybrid work model, performing both in-store and potential remote tasks.
• Excellent communication and interpersonal skills.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model offering a blend of on-site and remote responsibilities.
• Generous employee discounts on merchandise.
• Training and development opportunities to support career growth.
• A collaborative and supportive team environment.