Retail Sales Manager - Benoni

Placements24; Benoni; On-site; ZAR 450,000 - 900,000; Full time

Benefits offered by this job

Staff discounts

Leadership development

Bonuses and incentives

Job summary

Placements24 in Benoni is seeking a dynamic Retail Sales Manager to lead our client's store. You will drive sales performance, manage a high-performing team, and ensure exceptional customer engagement in the Benoni market.

The role requires at least five years in retail sales management, strong leadership and coaching skills, and a strategic mindset to grow revenue while maintaining service excellence. A Bachelor's degree in Business Administration or related field is preferred.

Qualifications

• Minimum of 5 years of experience in retail sales management.
• Demonstrated leadership ability with coaching and motivational skills.
• Excellent understanding of retail sales processes, KPIs, and performance metrics.
• Strong financial acumen and experience in budget management.
• Exceptional customer service and interpersonal skills.
• Proficiency in retail management software, POS systems, and CRM tools.

Responsibilities

• Develop and implement effective sales strategies to achieve and exceed store sales targets.
• Recruit, train, mentor, and manage a team of sales professionals, fostering a high-performance culture.
• Monitor sales performance, analyze data, and provide regular reports to senior management.
• Ensure exceptional customer service standards are consistently met and exceeded by the sales team.
• Manage store operations, including visual merchandising, inventory control, and staff scheduling, to optimize profitability.
• Drive customer loyalty through effective relationship management and personalized service initiatives.
• Oversee store budget, managing expenses and ensuring operational efficiency.
• Identify market trends and competitor activities to adapt sales strategies accordingly.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Act as a brand ambassador, representing the company's values and commitment to excellence.

Skills

Leadership

Coaching

Motivation

Customer service

CRM tools

POS systems

Education

Bachelor's degree in Business Administration

Job description

About the Role

Our client, a premier retailer known for its quality products and exceptional customer experience, is seeking a dynamic and results-driven Retail Sales Manager to lead their Benoni store. This leadership role is responsible for driving sales performance, managing a high-performing sales team, and ensuring outstanding customer engagement. The ideal candidate will possess a proven track record in retail management, strong motivational skills, and a strategic approach to achieving business objectives. You will be instrumental in fostering a sales-oriented culture, developing staff, and maximizing revenue opportunities within the Benoni market. This is a senior position offering significant responsibility and career growth.

Key Responsibilities

• Develop and implement effective sales strategies to achieve and exceed store sales targets.
• Recruit, train, mentor, and manage a team of sales professionals, fostering a high-performance culture.
• Monitor sales performance, analyze data, and provide regular reports to senior management.
• Ensure exceptional customer service standards are consistently met and exceeded by the sales team.
• Manage store operations, including visual merchandising, inventory control, and staff scheduling, to optimize profitability.
• Drive customer loyalty through effective relationship management and personalized service initiatives.
• Oversee store budget, managing expenses and ensuring operational efficiency.
• Identify market trends and competitor activities to adapt sales strategies accordingly.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Act as a brand ambassador, representing the company's values and commitment to excellence.

Requirements

• Minimum of 5 years of experience in retail sales management, with a proven track record of success in driving sales and managing teams.
• Demonstrated leadership ability with strong coaching and motivational skills.
• Excellent understanding of retail sales processes, KPIs, and performance metrics.
• Strong financial acumen and experience in budget management.
• Exceptional customer service and interpersonal skills.
• Proficiency in retail management software, POS systems, and CRM tools.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as required for the Benoni store's operational needs.
• Strategic thinker with strong problem-solving and decision-making abilities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• A passion for retail and delivering outstanding customer experiences.

Benefits

Our client offers a highly competitive salary and bonus structure, along with a comprehensive benefits package designed to support employees' well-being and professional growth. This includes opportunities for leadership development, significant staff discounts, and a dynamic work environment. This position is based in Benoni, offering a challenging and rewarding career in retail leadership.