Store Manager - Specialty Goods

Placements24; Benoni; Hybrid; ZAR 420,000 - 560,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Employee discounts

Hybrid work model

Job summary

Placements24 is seeking an experienced Store Manager to lead the Benoni location, overseeing daily operations, staff performance, and delivering an exceptional customer experience.

The role blends in-store leadership with strategic oversight, requiring a proven track record in retail management, strong leadership and people skills, and a passion for specialty goods. A hybrid work arrangement is available to balance frontline management with planning.

Qualifications

• Minimum 4 years of experience in retail management with a proven track record.
• Experience leading teams and building a positive work environment.
• Demonstrated ability to drive sales, manage inventory, and control costs.
• Strong understanding of retail operations, merchandising, and customer service.

Responsibilities

• Oversee daily store operations, including opening/closing procedures and cash handling.
• Lead, train, and motivate a team to achieve sales targets and deliver outstanding service.
• Manage inventory levels, stock counts, ordering, and merchandising.
• Develop strategies to drive sales, footfall, and customer loyalty.
• Ensure visual merchandising standards and store presentation.
• Handle customer inquiries, complaints, and returns professionally.
• Monitor KPIs and implement corrective actions as needed.
• Manage staff schedules, payroll, and performance reviews.
• Ensure compliance with company policies and health and safety regulations.
• Contribute to local marketing efforts and community engagement.

Skills

Retail leadership

Team management

Sales drive

Customer service

Strategic planning

Tools

POS systems

Retail management software

Job description

About the Role

Our client, a unique retailer specializing in niche market goods, is seeking an experienced and dynamic Store Manager to lead their **Benoni** location. This is a crucial leadership role responsible for overseeing all aspects of store operations, driving sales performance, managing staff, and ensuring an exceptional customer experience. You will be instrumental in fostering a positive store culture, maintaining high standards of merchandising, and contributing to the overall success of the brand in **Gauteng**. The ideal candidate is a natural leader with a passion for specialty retail and a proven ability to manage teams and operations effectively. This role offers a blend of in-store leadership and strategic oversight, with opportunities for hybrid work flexibility.

Key Responsibilities

• Oversee daily store operations, including opening and closing procedures, cash handling, and security.
• Lead, train, and motivate a team of retail staff to achieve sales targets and provide outstanding customer service.
• Manage inventory levels, ensuring accurate stock counts, efficient ordering, and effective merchandising.
• Develop and implement strategies to drive sales and increase customer footfall and loyalty.
• Ensure visual merchandising standards are met and maintained, creating an appealing store environment.
• Handle customer inquiries, complaints, and returns in a professional and efficient manner.
• Monitor store performance against KPIs and implement corrective actions as needed.
• Manage staff schedules, payroll, and performance reviews.
• Ensure compliance with all company policies, procedures, and health and safety regulations.
• Contribute to local marketing efforts and community engagement initiatives.

Requirements

• Minimum of 4 years of experience in retail management, with a strong track record of success.
• Experience managing teams and fostering a positive work environment.
• Demonstrated ability to drive sales, manage inventory, and control costs effectively.
• Excellent understanding of retail operations, visual merchandising, and customer service principles.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in retail management software and POS systems.
• A passion for specialty goods and an understanding of niche markets is highly desirable.
• Ability to work flexible hours, including weekends and public holidays.
• Must be based in or able to relocate to **Benoni, Gauteng, ZA**.
• Comfortable with a hybrid work model, balancing in-store management with strategic planning.

Benefits

• Our client offers a competitive salary, along with performance-based bonuses and profit-sharing opportunities.
• Benefits include comprehensive medical aid, a retirement fund, and significant employee discounts on the unique product range.
• This role provides excellent opportunities for professional development and career advancement within a growing retail brand.
• The hybrid arrangement offers flexibility, allowing for strategic planning and administrative tasks to be managed remotely, complementing in-store leadership.
• Join our client in **Benoni** and shape the future of specialty retail.