Retail POS & Customer Service Associate

Clicks Group Limited; Sandton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading retail company in South Africa is seeking a talented individual to excel in customer service and operational activities at the point of sale. The ideal candidate will possess strong customer orientation and planning skills, with a background in the retail or FMCG sector. This permanent position offers the opportunity to deliver exceptional service and maintain store standards, contributing to a positive customer experience.

Qualifications

• Experience in a customer facing role within a retail/FMCG store operations environment is desirable.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• Execute operational activities at the point of sale efficiently.
• Maintain high accuracy in scanning merchandise and collecting payments.
• Promote clubcard to achieve participation targets.
• Deliver superior customer service and act as a brand ambassador.
• Maintain merchandising and general housekeeping duties.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading retail company in South Africa is seeking a talented individual to excel in customer service and operational activities at the point of sale. The ideal candidate will possess strong customer orientation and planning skills, with a background in the retail or FMCG sector. This permanent position offers the opportunity to deliver exceptional service and maintain store standards, contributing to a positive customer experience.