Retail Associate: Customer Experience & POS Expert

Clicks Group Limited; Sandton; On-site; ZAR 100,000 - 145,000; Full time

Job summary

A leading retail company in Sandton is seeking a motivated individual for a customer service role. Responsibilities include executing operational activities at the point of sale, ensuring accurate cash handling, and promoting customer loyalty programs. The ideal candidate will have a strong customer orientation and a Retail/FMCG background. Knowledge of stock management and excellent communication skills are essential. This position offers an opportunity to contribute to a positive customer experience.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment is desirable.

Responsibilities

• Execute all operational activities at the point of sale.
• Maintain accuracy in scanning merchandise and collecting payments.
• Safely handle cash at all times.
• Promote the clubcard and enroll new members.
• Make customers aware of promotions to boost sales.
• Provide superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping duties.
• Support the vision of the retailer by living company values.
• Stay updated on products and promotions.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% at Grade 12

English 50% at Grade 12

Job description

A leading retail company in Sandton is seeking a motivated individual for a customer service role. Responsibilities include executing operational activities at the point of sale, ensuring accurate cash handling, and promoting customer loyalty programs. The ideal candidate will have a strong customer orientation and a Retail/FMCG background. Knowledge of stock management and excellent communication skills are essential. This position offers an opportunity to contribute to a positive customer experience.