Customer-Focused Retail Associate: POS & Merchandising

Clicks Group Limited; Centurion; On-site; ZAR 133,920 - 167,400; Full time

Job summary

A leading retail company in Centurion is seeking a dedicated customer service associate to ensure efficient point-of-sale operations and deliver superior customer service. The ideal candidate should have a background in retail/FMCG and strong problem-solving skills. Responsibilities include managing cash transactions, promoting loyalty programs, and maintaining merchandising standards. This is a permanent position in a dynamic environment.

Qualifications

• Experience in a customer facing role within a retail/FMCG store operations environment is desirable.

Responsibilities

• Execute all operational activities at the point of sale efficiently.
• Maintain accuracy when scanning merchandise and handling payments.
• Promote the clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping duties according to standards.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading retail company in Centurion is seeking a dedicated customer service associate to ensure efficient point-of-sale operations and deliver superior customer service. The ideal candidate should have a background in retail/FMCG and strong problem-solving skills. Responsibilities include managing cash transactions, promoting loyalty programs, and maintaining merchandising standards. This is a permanent position in a dynamic environment.