Retail Associate - POS & Customer Experience Pro

Clicks Group Limited; Randburg; On-site; ZAR 78,000 - 112,000; Full time

Job summary

A leading retail company in Randburg is seeking a dedicated individual to deliver exceptional customer service through point of sale operations. The ideal candidate should have a retail/FMCG background and be skilled in planning and problem-solving. This is a permanent contract with an emphasis on promoting customer loyalty through the clubcard. If you are passionate about retail and customer satisfaction, we invite you to apply.

Qualifications

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain accuracy when scanning merchandise and collecting payment.
• Ensure safe handling of cash.
• Promote the Clicks' clubcard and enroll new members.
• Make customers aware of promotions.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and general housekeeping duties.
• Support the Group’s vision as the first choice health and beauty retailer.
• Keep updated on products, ranges, promotions, and events.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Grade 12 Maths 50%

Grade 12 English 50%

Job description

A leading retail company in Randburg is seeking a dedicated individual to deliver exceptional customer service through point of sale operations. The ideal candidate should have a retail/FMCG background and be skilled in planning and problem-solving. This is a permanent contract with an emphasis on promoting customer loyalty through the clubcard. If you are passionate about retail and customer satisfaction, we invite you to apply.