Retail POS & Customer Experience Associate

Clicks Group Limited; Gauteng; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A leading health and beauty retailer in Gauteng is seeking to hire individuals for customer service roles focused on operational excellence at the point of sale. Candidates should possess strong customer orientation and planning skills. Knowledge in retail/FMCG is preferred, along with a Grade 12 education that includes Maths and English proficiency. This role offers a permanent contract and the opportunity to enhance customer experiences.

Qualifications

• Experience in a customer-facing role in a retail/FMCG store operations environment is desirable.
• Understanding of stock management procedures and customer service excellence.

Responsibilities

• Execute operational activities at point of sale efficiently.
• Promote the clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Strong customer orientation

Problem-solving skills

Delivering Results and Meeting Customer Expectations

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

A leading health and beauty retailer in Gauteng is seeking to hire individuals for customer service roles focused on operational excellence at the point of sale. Candidates should possess strong customer orientation and planning skills. Knowledge in retail/FMCG is preferred, along with a Grade 12 education that includes Maths and English proficiency. This role offers a permanent contract and the opportunity to enhance customer experiences.