Retail Operations Manager

Placements24; Gqeberha; On-site; ZAR 680,000 - 980,000; Full time

Benefits offered by this job

Commission & bonus opportunities

Medical & retirement benefits

Staff discounts

Career advancement

Paid training

Job summary

Placements24 is helping a client in Port Elizabeth recruit a proactive Retail Operations Manager to oversee multiple retail outlets. The role drives sales, ensures top customer service, and maintains brand standards across locations.

You will lead store teams, optimize operations and execute growth strategies. The ideal candidate has a strong track record in retail management, excellent people skills, and a passion for delivering outstanding customer experiences.

Qualifications

• Bachelor's degree in Business, Marketing, or related field or equivalent experience.
• Minimum of 5 years of experience in retail management.
• Strong understanding of retail sales, operations and customer service principles.
• Excellent leadership, communication and team-building skills.
• Experience with POS systems and retail management software.
• Ability to analyze sales data and create actionable plans.

Responsibilities

• Manage the daily operations of multiple retail stores, ensuring profitability and adherence to brand standards.
• Develop and implement sales strategies to achieve and exceed revenue targets.
• Recruit, train, and motivate store staff to deliver exceptional customer service.
• Oversee inventory management, visual merchandising and store presentation.
• Implement operational policies and procedures to ensure efficiency and compliance.
• Analyze sales data and store performance metrics to identify trends and opportunities for growth.

Education

Bachelor's degree in Business, Marketing, or related field

Tools

POS systems

Retail management software

Job description

About the Role

Our client is looking for a proactive and results-oriented Retail Operations Manager to oversee their retail outlets in the Port Elizabeth area. This role is responsible for driving sales, ensuring exceptional customer service, managing store operations, and leading store teams to achieve performance targets. The ideal candidate will have a strong background in retail management, excellent people skills, and a passion for delivering outstanding customer experiences. You will be key in maintaining brand standards and operational excellence across multiple locations.

Key Responsibilities

• Manage the daily operations of multiple retail stores, ensuring profitability and adherence to brand standards.
• Develop and implement sales strategies to achieve and exceed revenue targets.
• Recruit, train, and motivate store staff to deliver exceptional customer service.
• Oversee inventory management, visual merchandising, and store presentation.
• Implement operational policies and procedures to ensure efficiency and compliance.
• Analyze sales data and store performance metrics to identify trends and opportunities for growth.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; or equivalent experience.
• Minimum of 5 years of experience in retail management , with a proven track record of success.
• Strong understanding of retail sales, operations, and customer service principles.
• Excellent leadership, communication, and team-building skills.
• Experience with point-of-sale (POS) systems and retail management software.
• Ability to analyze sales data and create actionable plans.

Benefits

• Competitive base salary with commission and bonus opportunities.
• Comprehensive medical and retirement benefits.
• Staff discounts on merchandise.
• Opportunities for career advancement within the retail sector.
• A dynamic and fast-paced retail environment.
• Paid training and professional development programs.