Retail Operations Manager - Randburg

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid work arrangement

Performance-based bonuses

Career development opportunities

Job summary

Placements24 is seeking an experienced Retail Operations Manager to oversee multi-store operations across Randburg and surrounding Gauteng. The role focuses on driving efficiency, inventory control, and customer satisfaction while leading a large regional team.

The ideal candidate will have 7–10 years in retail operations, strong data analysis skills, and a track record of implementing improvements in ERP-enabled environments. A hybrid work setup and competitive package are offered.

Qualifications

• Master's degree in Business Administration or related field, or equivalent practical experience.
• 7–10 years of progressive experience in retail operations management, multi-unit environments.
• Proven expertise in inventory management, supply chain, and loss prevention.
• Strong leadership to motivate and develop large teams.

Responsibilities

• Develop and implement operational strategies to enhance efficiency and profitability across locations.
• Oversee inventory management, forecasting, procurement, stock control, and loss prevention.
• Lead and develop store managers and operational staff for high performance.
• Ensure adherence to company policies, procedures, and health and safety guidelines.
• Drive customer service excellence by implementing best practices and tracking metrics.
• Analyze operational data to identify trends and opportunities, implementing corrective actions.
• Collaborate with merchandising, marketing, and finance to align plans with objectives.
• Manage operational budgets and control expenses across all stores.
• Lead initiatives for process improvements, technology adoption, and operational innovation.

Skills

Retail operations

Leadership

Inventory management

Budget management

Data analysis

ERP systems

Education

Master's degree in Business Administration

Tools

ERP systems

Job description

About the Role

Our client, a dynamic and expanding retail organization, is seeking a strategic and results-oriented Retail Operations Manager to oversee operations across multiple stores in the Randburg area and surrounding Gauteng regions. This leadership position is crucial for ensuring operational excellence, driving efficiency, and maintaining high standards of customer satisfaction. The ideal candidate will possess extensive experience in retail operations management, a strong understanding of supply chain, inventory control, and team leadership. This is a significant opportunity for a seasoned professional to impact the operational success of a growing retail presence in the bustling commercial hub of Randburg .

Key Responsibilities

• Develop and implement operational strategies to enhance efficiency, productivity, and profitability across retail locations.
• Oversee inventory management, including forecasting, procurement, stock control, and loss prevention to optimize stock levels and minimize costs.
• Manage and develop a team of store managers and operational staff, fostering a culture of high performance and continuous improvement.
• Ensure adherence to all company policies, procedures, and health and safety regulations.
• Drive exceptional customer service standards by implementing best practices and monitoring performance metrics.
• Analyze operational data to identify trends, challenges, and opportunities for improvement, implementing corrective actions as needed.
• Collaborate with other departments, such as merchandising, marketing, and finance, to align operational plans with overall business objectives.
• Manage operational budgets and control expenses effectively across all assigned stores.
• Lead initiatives for process improvements, technology adoption, and operational innovation.

Requirements

• Master's degree in Business Administration, Operations Management, or a related field, or equivalent practical experience.
• Minimum of 7-10 years of progressive experience in retail operations management, with a strong track record of success in multi-unit retail environments.
• Demonstrated expertise in inventory management, supply chain logistics, and loss prevention strategies.
• Proven leadership skills with the ability to manage, motivate, and develop large teams.
• Excellent analytical, strategic planning, and problem-solving abilities.
• Proficiency in retail management software, ERP systems, and data analysis tools.
• Strong financial acumen and experience in budget management.
• Excellent communication and stakeholder management skills.
• Must be based in or willing to relocate to the Randburg area, Gauteng, with flexibility for travel within the region.

Benefits

Our client offers a highly competitive salary package, reflective of the seniority and responsibilities of this role, along with comprehensive performance-based bonuses and long-term incentives. Employees benefit from extensive professional development opportunities, executive coaching, and career advancement pathways within a growing organization. This role offers a hybrid work arrangement, promoting a balance between strategic planning and operational oversight. You will receive a generous leave allowance and a comprehensive benefits package. Take on a leadership role and drive operational excellence for our client in the vibrant Randburg retail landscape.