Operations Manager - Retail

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Retail bonuses

Medical aid

Retirement plan

Professional development

Dynamic environment

Job summary

Placements24 in Mahikeng seeks an experienced Operations Manager to lead our client's retail stores across the North West region. You will oversee daily store operations, optimize performance, and ensure exceptional customer experiences.

The role requires strong leadership, inventory control, and strategic planning to drive sales growth. You will mentor store teams, implement operational standards, and contribute to a positive, high-energy retail culture.

Qualifications

• Proven experience as an Operations Manager in retail.
• Strong understanding of retail operations, sales strategies, and inventory management.
• Excellent leadership and customer service skills.
• Proficiency with retail management software and POS systems.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.

Responsibilities

• Oversee daily retail store operations in Mahikeng region.
• Develop strategies to improve performance, customer satisfaction, and sales.
• Lead and develop store teams, maintaining a high-performance culture.
• Manage inventory levels, ordering, and stock control to minimize shrinkage.
• Ensure adherence to merchandising standards, procedures, and policies.
• Analyze sales and operations metrics to drive improvements.

Skills

Retail operations

Leadership

Inventory management

Customer service

POS systems

Education

Bachelor's degree

Tools

POS software

Job description

About the Role

Our client is seeking a dynamic and customer-focused Operations Manager to lead their retail operations in the Mahikeng region. This position requires a strategic individual adept at managing daily store operations, optimizing performance, and ensuring exceptional customer experiences. You will be responsible for leading store teams, managing inventory, implementing operational strategies, and driving sales growth. This role offers a fantastic opportunity for an experienced retail leader to make a substantial impact on the success of our client's retail presence in the North West province, fostering a positive store culture and achieving ambitious business objectives through effective management and strategic planning.

Key Responsibilities

• Oversee and manage all daily operations of retail stores within the assigned region in Mahikeng.
• Develop and implement strategies to enhance store performance, customer satisfaction, and sales.
• Lead, train, and motivate store staff, fostering a high-performance and customer-centric culture.
• Manage inventory levels, ordering, and stock control to minimize shrinkage and optimize availability.
• Ensure adherence to visual merchandising standards, operational procedures, and company policies.
• Analyze sales data and operational metrics to identify trends and drive business improvements.

Requirements

• Proven experience as an Operations Manager in the retail sector.
• Strong understanding of retail operations, sales strategies, and inventory management.
• Excellent leadership, interpersonal, and customer service skills.
• Demonstrated ability to manage teams and drive performance in a retail environment.
• Proficiency in retail management software and POS systems.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits

• Competitive salary with attractive retail performance bonuses.
• Comprehensive medical aid and retirement benefits.
• Opportunities for professional development and career advancement in retail management.
• A stimulating and fast-paced retail working environment.
• Significant influence over retail strategy and execution in Mahikeng.