Retail Operations Lead (On-site) – Growth & Perks

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary plus bonuses

Medical aid

Employee discounts

Career advancement

Dynamic work environment

Job summary

Placements24 is seeking an Operations Manager to support retail outlets in and around Soweto. The role focuses on process implementation, staff support, and adherence to company standards.

You will work with store managers and regional teams to address operational challenges, drive efficiency, and enhance the customer experience. The ideal candidate has strong organizational skills, retail operations knowledge, and a passion for people management.

Qualifications

• Minimum 4 years of experience in retail operations.
• Experience in store management or support roles.
• Proficiency with POS systems and retail software.
• Strong organizational and communication skills.

Responsibilities

• Oversee and support daily operational activities of assigned retail stores.
• Ensure compliance with company policies and standards.
• Assist store managers in implementing operational initiatives.
• Monitor performance metrics and identify improvements.
• Resolve customer service challenges promptly.
• Coordinate training for store operations staff.
• Manage inventory control and stock accuracy.
• Support store presentation and visual merchandising.
• Facilitate communication between stores and head office.
• Maintain a safe and efficient working environment.

Skills

Organizational skills

Communication

Problem solving

Leadership

Retail knowledge

Education

High school diploma or equivalent

Diploma or degree in relevant field

Tools

POS systems

Retail management software

Job description

Placements24 is seeking an Operations Manager to support retail outlets in and around Soweto. The role focuses on process implementation, staff support, and adherence to company standards.

You will work with store managers and regional teams to address operational challenges, drive efficiency, and enhance the customer experience. The ideal candidate has strong organizational skills, retail operations knowledge, and a passion for people management.