Retail Floor Supervisor

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff discounts

Training programs

Job summary

Placements24 seeks a motivated Retail Floor Supervisor for our Vereeniging store to oversee daily sales floor operations, drive customer satisfaction, and help achieve store targets. You will lead a team of sales associates, ensure visual merchandising standards, and manage stock movements with accuracy.

The ideal candidate has retail supervisory experience, excels in customer service, and can communicate clearly under pressure.

Qualifications

• Proven experience in a retail sales or supervisory role.
• Ability to lead and motivate a sales team.
• Excellent customer service and communication skills.
• Strong understanding of retail sales processes and visual merchandising.
• Familiarity with POS systems and inventory management.
• Ability to work in a fast-paced environment.
• Flexibility to work weekends and public holidays.
• High school diploma or equivalent; retail management education is a plus.

Responsibilities

• Supervise the daily activities of the sales floor team, ensuring optimal performance.
• Assist customers with inquiries, providing product information and exceptional service.
• Drive sales by implementing effective sales strategies and promotions.
• Ensure that merchandise is displayed attractively and in line with visual merchandising guidelines.
• Monitor stock levels and assist with inventory management and replenishment.
• Handle customer feedback and resolve complaints effectively and professionally.
• Train and mentor new sales associates, ensuring they understand product knowledge and service standards.
• Assist the store manager with operational tasks, including scheduling and performance monitoring.
• Ensure the sales floor is clean, organized, and safe at all times.
• Contribute to achieving store sales targets and key performance indicators.

Skills

Team leadership

Customer service

Retail sales

POS systems

Inventory management

Communication

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking a motivated and experienced Retail Floor Supervisor to join their team in Vereeniging. This role is pivotal in overseeing the day-to-day operations of the sales floor, ensuring a seamless customer experience, and driving sales performance. The ideal candidate will have a strong background in retail, excellent leadership qualities, and the ability to inspire and guide a team of sales associates. You will be responsible for maintaining high standards of customer service, visual merchandising, and operational efficiency. This is a key position within our client's retail structure, contributing directly to the store's success and customer satisfaction. We are looking for an individual who is passionate about retail, customer-centric, and capable of managing a dynamic sales environment. The supervisor will act as a first point of contact for staff and customer issues, ensuring swift and effective resolution. This role in Vereeniging offers an exciting opportunity to develop leadership skills and contribute to a reputable retail brand. We value proactive individuals who can lead by example and foster a positive team culture.

Key Responsibilities

• Supervise the daily activities of the sales floor team, ensuring optimal performance.
• Assist customers with inquiries, providing product information and exceptional service.
• Drive sales by implementing effective sales strategies and promotions.
• Ensure that merchandise is displayed attractively and in line with visual merchandising guidelines.
• Monitor stock levels and assist with inventory management and replenishment.
• Handle customer feedback and resolve complaints effectively and professionally.
• Train and mentor new sales associates, ensuring they understand product knowledge and service standards.
• Assist the store manager with operational tasks, including scheduling and performance monitoring.
• Ensure the sales floor is clean, organized, and safe at all times.
• Contribute to achieving store sales targets and key performance indicators.

Requirements

• Proven experience in a retail sales or supervisory role.
• Demonstrated ability to lead and motivate a sales team.
• Excellent customer service and communication skills.
• Strong understanding of retail sales processes and visual merchandising.
• Familiarity with POS systems and inventory management.
• Ability to work effectively in a fast-paced environment.
• High school diploma or equivalent; additional retail management education is a plus.
• Flexibility to work various shifts, including weekends and public holidays.
• A proactive and results-oriented approach to sales.
• Passion for retail and customer satisfaction.

Benefits

This role in Vereeniging offers a competitive salary, potential performance bonuses, and opportunities for career advancement. Employees benefit from staff discounts on products and comprehensive training programs. Our client fosters a supportive and dynamic work environment, encouraging team collaboration and individual growth. This is a great chance to advance your career in retail supervision within a well-established company.