Retail Floor Supervisor: Lead, Motivate & Optimize KPIs

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 420,000 - 560,000; Full time

Job summary

TFG (The Foschini Group) is seeking a capable store leadership professional in the Western Cape to drive exceptional customer service and team performance. You will lead store operations, mentor staff, and ensure alignment with visual and merchandising standards.

The role emphasizes leadership, urgency, and the ability to manage multiple priorities in a fast-paced retail environment, with a focus on delivering strong turnover and customer satisfaction.

Qualifications

• Matric certificate is required.

Responsibilities

• Support the store management team to provide outstanding leadership.
• Ensure the team executes operational excellence through a customer centric mindset.
• Generate high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and complete priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals).

Skills

Retail leadership

Customer focus

Communication skills

Multi-tasking

Adaptability

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a capable store leadership professional in the Western Cape to drive exceptional customer service and team performance. You will lead store operations, mentor staff, and ensure alignment with visual and merchandising standards.

The role emphasizes leadership, urgency, and the ability to manage multiple priorities in a fast-paced retail environment, with a focus on delivering strong turnover and customer satisfaction.