Retail Floor Lead: Drive KPIs & Customer Focus

TFG (The Foschini Group); Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

TFG (The Foschini Group) is seeking a store leadership professional in South Africa to drive outstanding performance at the store level. You will lead the team, ensure operational excellence, and cultivate a customer-centric mindset to enhance satisfaction and loyalty.

Responsibilities include motivating the team, allocating time across priorities, input on merchandise and visuals, and pushing KPI targets such as turnover and new accounts.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• Strong interpersonal and communication skills.
• Ability to work a flexible schedule to meet business needs.

Responsibilities

• Support the store management team with leadership to the store team.
• Ensure the team delivers operational excellence with a customer-centric mindset.
• Motivate and commit the store team to achieve targets.
• Allocate time effectively and manage multiple priorities.
• Provide input on merchandise and visual presentation.

Skills

Retail experience

Store leadership

Customer service

Leadership

Communication

Time management

Multi-tasking

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a store leadership professional in South Africa to drive outstanding performance at the store level. You will lead the team, ensure operational excellence, and cultivate a customer-centric mindset to enhance satisfaction and loyalty.

Responsibilities include motivating the team, allocating time across priorities, input on merchandise and visuals, and pushing KPI targets such as turnover and new accounts.