Retail Customer Service Agent - Fast-Paced Support

UniversityInfo; Oos-Kaap; On-site; ZAR 150,000 - 220,000; Full time

Job summary

Massmart is seeking a Customer Service Agent in the Eastern Cape to support store operations and customer interactions. The role emphasizes clear communication, product knowledge, and reliable service in a fast-paced retail environment.

The ideal candidate will have at least 2 years of experience, be comfortable with team collaboration, and demonstrate adaptability and problem-solving skills to meet customer needs and company objectives.

Qualifications

• Basic computer skills and attention to detail required.
• Ability to resolve conflicts and handle customer queries.
• Strong time management and organizational skills.
• Willingness to learn new skills.

Responsibilities

• Attending meetings and training sessions
• Communicating with team members and managers
• Completing assigned tasks on time
• Using company tools, systems, or software correctly
• Problem-solving when issues arise

Skills

Computer & digital literacy

Conflict resolution

Adaptability

Problem-solving

Time management

Job description

Massmart is seeking a Customer Service Agent in the Eastern Cape to support store operations and customer interactions. The role emphasizes clear communication, product knowledge, and reliable service in a fast-paced retail environment.

The ideal candidate will have at least 2 years of experience, be comfortable with team collaboration, and demonstrate adaptability and problem-solving skills to meet customer needs and company objectives.