Massmart Holdings - Customer Service Agent

UniversityInfo; Oos-Kaap; Presencial; ZAR 150.000 - 220.000; Jornada completa

Descripción de la vacante

Massmart is seeking a Customer Service Agent in the Eastern Cape to support store operations and customer interactions. The role emphasizes clear communication, product knowledge, and reliable service in a fast-paced retail environment.

The ideal candidate will have at least 2 years of experience, be comfortable with team collaboration, and demonstrate adaptability and problem-solving skills to meet customer needs and company objectives.

Formación

• Basic computer skills and attention to detail required.
• Ability to resolve conflicts and handle customer queries.
• Strong time management and organizational skills.
• Willingness to learn new skills.

Responsabilidades

• Attending meetings and training sessions
• Communicating with team members and managers
• Completing assigned tasks on time
• Using company tools, systems, or software correctly
• Problem-solving when issues arise

Conocimientos

Computer & digital literacy

Conflict resolution

Adaptability

Problem-solving

Time management

Descripción del empleo

Success in retail requires communication skills, product knowledge, and adaptability in fast-paced environments.

Overview

Position: Customer Service Agent
Province: Eastern Cape
Experience: 2 years

About the company

Massmart is a South African retail group operating brands like Game, Makro, and Builders Warehouse.

Eligibility Criteria

Proof of citizenship, age, or health clearance ensures compliance with workplace regulations.

• Valid ID or work permit
• Previous work experience (if required)
• Good health and fitness
• Professional appearance and conduct
• Willingness to learn new skills

Documents

Employers rely on certified IDs, CVs, and qualifications to confirm a candidates identity and background.

• Tertiary transcripts or qualification certificates
• Proof of residence
• Motivation letter or Cover letter
• Curriculum Vitae (CV)
• Passport photo

Duties and Responsibilities

Employees are responsible for completing assigned tasks that support company objectives.

• Attending meetings and training sessions
• Communicating with team members and managers
• Completing assigned tasks on time
• Using company tools, systems, or software correctly
• Problem-solving when issues arise

Required Skills

Technical knowledge and attention to detail improve efficiency and accuracy in daily tasks.

• Computer and digital literacy
• Conflict resolution
• Adaptability and flexibility
• Problem-solving
• Time management

Please note

Interviews & Tests - Selected candidates may attend one or more interviews, online or in person, and sometimes complete skills tests.