Customer Sales Agents

La Granson International; Cape Town; On-site; ZAR 156,000 - 212,000; Full time

Job summary

La Granson International in Bellville, Cape Town, is seeking a Customer Sales Agent who will deliver friendly service, handle inquiries and complaints, and support sales efforts to ensure customer satisfaction.

You will respond to inquiries, provide product information, and collaborate with the team to meet customer service and sales goals in a fast-paced environment, with some evenings and weekend shifts as needed.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Experience in customer service or related field is a plus.

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
• Collaborate with team members to achieve customer satisfaction goals
• Attend and participate in team meetings and training sessions as required

Skills

Excellent communication

Interpersonal skills

Multitasking

Customer service experience

Education

High school diploma or equivalent

Job description

Location: Bellville, Cape Town

Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities:

• Respond to customer inquiries, chat in a timely and professional manner

• Identify and assess customer needs to achieve satisfaction

• Provide accurate, valid, and complete information to customers

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, transactions, comments, and complaints

• Follow communication procedures, guidelines, and policies

• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits

• Collaborate with team members to achieve customer satisfaction goals

• Attend and participate in team meetings and training sessions as required

Requirements:

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Strong problem-solving and decision-making skills

• Ability to work a flexible schedule, including evenings and weekends

• Experience in customer service or related field is a plus