Customer Sales Agents

La Granson International; Bellville; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

La Granson International seeks a Customer Sales Agent to deliver excellent customer service, answer inquiries, and support sales goals. You will resolve issues, provide product information, and maintain detailed records of interactions while collaborating with the team to meet customer satisfaction targets.

Based in Bellville, the role requires strong communication skills and the ability to work flexible hours, including evenings and weekends. Prior customer service experience is a plus.

Formación

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Experience in customer service or related field is a plus.

Responsabilidades

• Respond to customer inquiries, chat in a timely and professional manner.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits.
• Collaborate with team members to achieve customer satisfaction goals.
• Attend and participate in team meetings and training sessions as required.

Conocimientos

Communication

Interpersonal skills

Multitasking

Problem-solving

Adaptability

Educación

High school diploma or equivalent

Descripción del empleo

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Sales Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Location

Bellville, Cape Town

Responsibilities

• Respond to customer inquiries, chat in a timely and professional manner
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies
• Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
• Collaborate with team members to achieve customer satisfaction goals
• Attend and participate in team meetings and training sessions as required

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Ability to work a flexible schedule, including evenings and weekends
• Experience in customer service or related field is a plus