Customer Support Agent - Entry Level

Placements24; Soweto; On-site; ZAR 89,000 - 123,000; Full time

Benefits offered by this job

Staff discounts

Health coverage

Paid leave

Job summary

Placements24 is seeking an energetic Customer Support Agent to join our Soweto store. You will be the first point of contact for customers, assisting with product inquiries, orders, and basic support issues. The role emphasizes friendly service, good communication, and a willingness to learn.

Training is provided to ensure you can support customers effectively and contribute to customer loyalty and a positive store experience in Gauteng.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication in English.
• Strong interpersonal and people skills.
• Basic computer literacy and ability to learn new software.
• Patience, empathy, and a desire to help customers.

Responsibilities

• Handle customer inquiries via phone, email, and in-person at the service desk.
• Provide accurate information regarding products, services, pricing, and promotions.
• Assist customers with placing orders, processing payments, and managing accounts.
• Troubleshoot and resolve basic customer issues efficiently.
• Escalate complex problems to supervisors or relevant departments.
• Maintain customer records in company systems.
• Adhere to policies to ensure consistent service quality.
• Collaborate with team to meet department goals.
• Contribute to a welcoming customer experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Patience & empathy

Computer literacy

Education

High school diploma or equivalent

Job description

About the Role

Our client, a reputable retailer with a strong local presence, is seeking an energetic and customer-focused Customer Support Agent to join their team in Soweto, Gauteng . This is an excellent entry-level opportunity for individuals passionate about providing outstanding service and eager to build a career in customer relations. You will be the first point of contact for customers, assisting with product inquiries, order processing, and resolving basic support issues. The ideal candidate is friendly, patient, and possesses strong communication skills. We provide comprehensive training to ensure you have the skills and knowledge needed to succeed. This role is crucial in maintaining our client's reputation for excellent customer care and fostering customer loyalty. Your positive attitude will make a difference.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person at the service desk.
• Provide accurate information regarding products, services, pricing, and promotions.
• Assist customers with placing orders, processing payments, and managing their accounts.
• Troubleshoot and resolve basic customer complaints and issues efficiently.
• Escalate complex customer problems to supervisors or relevant departments.
• Maintain customer records and update information accurately in the company's systems.
• Adhere to company policies and procedures to ensure consistent service quality.
• Work collaboratively with team members to achieve departmental goals.
• Contribute to a positive and welcoming customer experience.

Requirements

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Basic computer literacy and ability to learn new software systems.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work effectively in a team environment and follow instructions.
• Previous customer service experience is advantageous but not required.
• Must be able to work from our retail location in Soweto, Gauteng .
• Eagerness to learn and develop skills in customer support.

Benefits

Our client offers a competitive entry-level salary, comprehensive on-the-job training, and opportunities for career advancement within the retail sector. Employees benefit from (mention typical retail benefits, e.g., staff discounts, basic health coverage, paid leave). This role is based in our busy store in Soweto , providing hands-on experience and direct customer interaction. Join a supportive team that values teamwork and customer satisfaction, and be part of a company dedicated to serving the community in Gauteng .