Retail Customer Experience Specialist (Randburg)

Placements24; Randburg; Vor Ort; ZAR 55.000 - 83.000; Vollzeit

Benefits dieser Stelle

Competitive hourly wage

Health insurance

Training and skill development

Supportive team environment in Randurg

Employee discounts on store products

Zusammenfassung

Placements24 in Randburg is seeking a dedicated Customer Service Representative to join our team. You will be the first line of contact for customers across phone, email, and in-person interactions, providing prompt, courteous support and information about products and services.

The role requires excellent communication, a patient demeanor, basic CRM skills, and the ability to multitask in a busy retail environment.

Qualifikationen

• Experience in customer service or retail.
• Excellent communication and interpersonal skills.
• Calm under pressure with problem-solving ability.
• Proficiency with CRM software and basic computer applications.
• Ability to multitask in a busy retail environment.
• Friendly, patient disposition and willingness to help customers.

Aufgaben

• Respond to customer inquiries via phone, email, and in-person regarding products, services, and orders.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Provide information on product features, pricing, and availability.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Contribute to a positive customer experience by demonstrating empathy and professionalism.

Kenntnisse

Excellent communication

Patient demeanor

CRM software

Multitasking

Time management

Retail environment

Tools

CRM software

Jobbeschreibung

Placements24 in Randburg is seeking a dedicated Customer Service Representative to join our team. You will be the first line of contact for customers across phone, email, and in-person interactions, providing prompt, courteous support and information about products and services.

The role requires excellent communication, a patient demeanor, basic CRM skills, and the ability to multitask in a busy retail environment.