Retail Customer Experience Specialist

Pepkor Lifestyle; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Pepkor Lifestyle is seeking a Customer Service Advisor for its Cape Town store. The role focuses on handling customer interactions, processing transactions accurately and maintaining product knowledge in a fast-paced retail environment.

The ideal candidate is detail-oriented, trustworthy, and works well in a team to meet individual targets while contributing to store presentation and stock management.

Qualifications

• Matric and numeracy skills required.
• Ability to work with money.
• Written and verbal communication skills essential.
• Interpersonal and teamwork abilities expected.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Administration tasks.
• Processing transactions and cash ups.
• Effective self-management and teamwork.
• Security and safety compliance.
• Reception / Switchboard duties.
• Maintain up-to-date product knowledge.
• Receiving and dispatching stock.
• Merchandising, housekeeping and store presentation.

Skills

Customer service

Target driven

Teamwork

Attention to detail

Communication

Education

Matric

Tools

MS Office

SAP

Job description

Pepkor Lifestyle is seeking a Customer Service Advisor for its Cape Town store. The role focuses on handling customer interactions, processing transactions accurately and maintaining product knowledge in a fast-paced retail environment.

The ideal candidate is detail-oriented, trustworthy, and works well in a team to meet individual targets while contributing to store presentation and stock management.