Retail Branch Leader: Growth & Service Excellence

Sanlam Limited; Durban; On-site; ZAR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Opportunities for career advancement

Ongoing training and development programs

Job summary

A leading financial services provider is seeking a Branch Manager in Durban. You will be responsible for growing the customer base, managing day-to-day operations, and leading a service culture within the branch. Ideal candidates will have at least 5 years of industry experience with a minimum of 3 years in a leadership role, alongside essential service management and compliance skills. Opportunities for career advancement and a competitive salary are offered.

Qualifications

• Minimum of 5 years recent industry experience, with 3 years in leadership.
• Compliant with continuous professional development requirements.
• Service Management experience is essential.

Responsibilities

• Grow the customer base and revenue through strategy development.
• Guide and integrate Sales Consultants' activities.
• Ensure compliance, quality, and risk management.
• Identify and engage internal and external stakeholders.
• Lead the day-to-day operations of the Retail branch.

Skills

Sales tactics and approaches

Stakeholder engagement and management

Customer service and engagement

Data and analytics

Project management

Strong communicator

Critical thinking and problem-solving skills

Education

Matric (Grade 12)

RE1 and RE5

120 Wealth Management credits

Class of Business accreditation

5 years industry experience

Job description

A leading financial services provider is seeking a Branch Manager in Durban. You will be responsible for growing the customer base, managing day-to-day operations, and leading a service culture within the branch. Ideal candidates will have at least 5 years of industry experience with a minimum of 3 years in a leadership role, alongside essential service management and compliance skills. Opportunities for career advancement and a competitive salary are offered.