Restaurant Manager - Upscale Dining

Placements24; Polokwane; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Staff meals provided during shifts

Professional development opportunities

Bonus potential

Job summary

Placements24 is seeking an experienced Restaurant Manager to lead operations in Polokwane, Limpopo. You will oversee front-of-house operations, manage staff, and drive exceptional guest experiences while maintaining cost controls and strong service standards.

Ideal candidates have 4+ years in restaurant management, proven leadership, and a passion for hospitality. Evening/weekend availability is required to ensure smooth daily operations and a welcoming dining atmosphere.

Qualifications

• Minimum 4 years of restaurant management experience, focused on front-of-house operations.
• Proven staff leadership, training, and customer service skills.
• Strong understanding of budgets, P&L, and cost control.
• Excellent communication and interpersonal abilities.
• Willing to work evenings, weekends, and holidays in Limpopo.

Responsibilities

• Oversee daily restaurant operations including front-of-house management and guest service.
• Recruit, train, and mentor staff; maintain a positive work environment.
• Ensure exceptional guest service and resolve inquiries promptly.
• Manage inventory, ordering, and control food and beverage costs.
• Collaborate with kitchen team to ensure seamless service and ambiance.

Skills

Front-of-house operations

Staff management

Customer service

P&L management

POS systems

Education

Hospitality qualification

Tools

POS systems

Restaurant management software

Job description

About the Role Our client, a highly regarded restaurant known for its exquisite cuisine and exceptional service, is seeking an experienced and motivated Restaurant Manager to lead its operations in Polokwane, Limpopo. This role is vital for ensuring the highest standards of customer satisfaction, operational efficiency, and financial performance. The ideal candidate will possess strong leadership qualities, a deep understanding of front-of-house operations, and a passion for the culinary arts. You will be responsible for managing staff, overseeing daily operations, maintaining quality control, and cultivating a positive dining experience for all guests. This is an excellent opportunity to make a significant impact on a popular dining establishment in Polokwane, Limpopo.

Key Responsibilities

• Oversee all aspects of daily restaurant operations, including front-of-house management, customer service, and staff supervision.
• Manage, train, and mentor restaurant staff, fostering a positive and productive work environment.
• Ensure exceptional customer service standards are met and exceeded at all times.
• Manage inventory, ordering, and receiving of supplies, controlling food and beverage costs.
• Develop and implement strategies to increase sales and profitability.
• Maintain adherence to all health, safety, and sanitation regulations.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Create staff schedules and manage labor costs effectively.
• Collaborate with the kitchen team to ensure seamless service delivery.
• Maintain the restaurant's ambiance and ensure a welcoming environment for guests in Polokwane.

Requirements

• Minimum of 4 years of experience in restaurant management, with a focus on front-of-house operations.
• Proven experience in staff management, training, and customer service.
• Strong understanding of P&L statements, budgeting, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Knowledge of food and beverage trends and best practices in the hospitality industry.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience with Point of Sale (POS) systems and restaurant management software.
• A passion for delivering outstanding guest experiences.
• Relevant hospitality qualification is an advantage.
• Must be available to work evenings, weekends, and holidays as needed in Limpopo.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunity to lead a well-established restaurant.
• Health insurance and other statutory benefits.
• Staff meals provided during shifts.
• Opportunities for professional development within the hospitality sector.
• A dynamic and fast-paced work environment in Polokwane.