Restaurant Manager - Upscale Establishment

Placements24; Kempton Park; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary and bonuses

High-profile Gauteng restaurant

Employee discounts on food and drinks

Professional development and career成长

Supportive and dynamic work环境

Medical aid and provident fund

Job summary

Placements24 is seeking an experienced Restaurant Manager for a high-profile venue in Gauteng. You will lead front-of-house operations, manage staff, and drive profitability while maintaining top-tier guest service.

The role requires strong leadership, financial acumen and a passion for hospitality. You will foster a positive work environment, ensuring guest satisfaction and loyalty through consistent service excellence.

Qualifications

• Minimum 4 years of progressive restaurant management experience.
• Proven ability to lead and develop a front-of-house team.
• Strong understanding of P&L, budgeting and financial management.
• Excellent customer service and communication skills.
• Knowledge of beverage and food operations, including inventory and cost control.
• Ability to work flexible hours including evenings, weekends and public holidays.
• Experience in upscale or fine dining is highly desirable.
• Proficiency with restaurant management software.

Responsibilities

• Oversee daily restaurant operations for efficiency and profitability.
• Train, manage and motivate front-of-house staff to deliver outstanding service.
• Handle guest inquiries, complaints and feedback with professional resolution.
• Implement and maintain service standards and SOPs.
• Manage inventory and conduct regular audits of beverage and food stock.
• Control labor, food, and operating costs to meet budgets.
• Ensure compliance with health, safety, and licensing regulations.
• Collaborate with kitchen to ensure seamless service and menu execution.
• Develop strategies to enhance customer satisfaction and loyalty.

Skills

Team leadership

P&L management

Budgeting

Customer service

Communication

F&B operations

Inventory control

Cost control

Problem solving

Flexible hours

Tools

Restaurant management software

Job description

About the Role

Our client, a highly regarded and sophisticated restaurant located in the vibrant area of Tembisa, Gauteng , is looking for an experienced and charismatic Restaurant Manager. This role is critical in ensuring the smooth and profitable operation of the establishment, maintaining exceptional customer service standards, and leading a dedicated team of front-of-house staff. The successful candidate will be responsible for all operational aspects, from staff management and training to inventory control and financial reporting. We are seeking an individual with a passion for hospitality, a strong business acumen, and the ability to foster a positive and productive work environment. Your leadership will directly impact guest satisfaction and the overall success of our client's esteemed venue. This position demands a proactive approach to problem-solving and a consistent dedication to exceeding guest expectations. The emphasis is on creating memorable dining experiences that encourage repeat business and build a loyal clientele within the Tembisa community and beyond.

Key Responsibilities

• Oversee daily restaurant operations, ensuring efficiency and profitability.
• Manage, train, and motivate front-of-house staff to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and prompt resolution.
• Implement and maintain service standards and operational procedures.
• Manage inventory, including beverage and food stock, and conduct regular audits.
• Control costs, including labor, food, and operational expenses, to meet budget targets.
• Ensure compliance with all health, safety, and licensing regulations.
• Collaborate with the kitchen team to ensure seamless service delivery and menu execution.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Requirements

• Minimum of 4 years of progressive experience in restaurant management.
• Proven ability to manage and lead a team effectively.
• Strong understanding of P&L statements, budgeting, and financial management.
• Excellent customer service and communication skills.
• Knowledge of food and beverage operations, including inventory and cost control.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Experience in a similar upscale or fine dining environment is highly desirable.
• Proficiency in restaurant management software.
• Must possess strong problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to manage a high-profile restaurant in Gauteng .
• Employee discounts on food and beverages.
• Professional development and career growth opportunities.
• A supportive and dynamic work environment.
• Contribution towards medical aid and provident fund.