Restaurant Manager - Upscale Dining

Placements24; Klerksdorp; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Competitive salary

Job summary

Placements24 is seeking a sophisticated Restaurant Manager for an upscale dining venue in Klerksdorp. You will lead front-of-house operations, ensure impeccable service, manage costs, and contribute to profitability while maintaining the establishment's renowned standards.

The role rewards leadership, customer service excellence, and strategic planning with a hybrid work model. You will mentor staff, optimize reservations, and collaborate with the Executive Chef to deliver remarkable guest

Qualifications

• Proven experience as a Restaurant Manager or Assistant Manager in upscale dining.
• Strong knowledge of F&B operations, service standards, and wine pairings.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets, control costs, and drive revenue.
• Experience with reservation systems and POS software.
• Ability to work under pressure in a fast-paced environment.
• Passion for hospitality and guest experiences.

Responsibilities

• Manage all front-of-house operations, including staff scheduling, training, and performance management.
• Ensure the highest standards of guest service and satisfaction are consistently maintained.
• Oversee dining room operations, including table management, service flow, and ambiance.
• Control labor costs, inventory, and operating expenses to maximize profitability.
• Develop and implement strategies to enhance guest experience and build customer loyalty.
• Manage reservations, walk-ins, and special event bookings effectively.
• Ensure compliance with health, safety, and sanitation regulations.
• Train and mentor staff on service standards, menu knowledge, and beverage pairings.
• Handle guest feedback and resolve any service-related issues promptly and professionally.
• Collaborate with the Executive Chef to ensure seamless coordination between the kitchen and front-of-house.

Skills

Restaurant management

Upscale dining

Leadership

Budget control

Guest service

Staff training

Reservations systems

POS software

Wine pairings

Tools

POS software

Reservation systems

Job description

About the Role

Our client is seeking a sophisticated and results-oriented Restaurant Manager to oversee their esteemed upscale dining establishment in Klerksdorp . This role demands a leader with exceptional operational acumen, a flair for customer service, and a deep understanding of fine dining protocols. You will be responsible for managing front-of-house operations, ensuring impeccable service delivery, controlling costs, and contributing to the overall profitability and reputation of the restaurant. The ideal candidate will possess a strong work ethic, excellent interpersonal skills, and a proven ability to lead and inspire a team. This position offers a blend of in-person leadership and strategic planning, allowing for a dynamic work experience. You will play a key role in maintaining the restaurant's high standards and enhancing the guest dining experience.

Key Responsibilities

• Manage all front-of-house operations, including staff scheduling, training, and performance management.
• Ensure the highest standards of guest service and satisfaction are consistently maintained.
• Oversee dining room operations, including table management, service flow, and ambiance.
• Control labor costs, inventory, and operating expenses to maximize profitability.
• Develop and implement strategies to enhance guest experience and build customer loyalty.
• Manage reservations, walk-ins, and special event bookings effectively.
• Ensure compliance with all health, safety, and sanitation regulations.
• Train and mentor staff on service standards, menu knowledge, and beverage pairings.
• Handle guest feedback and resolve any service-related issues promptly and professionally.
• Collaborate with the Executive Chef to ensure seamless coordination between the kitchen and front-of-house.

Requirements

• Proven experience as a Restaurant Manager or Assistant Manager in an upscale or fine dining setting.
• Strong knowledge of food and beverage operations, service standards, and wine pairings.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive revenue.
• Experience with reservation systems and POS software.
• Ability to work effectively under pressure and in a fast-paced environment.
• Passion for hospitality and creating exceptional guest experiences.
• Strong organizational and problem-solving skills.
• A professional demeanor and appearance.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits

Our client offers a competitive salary package, opportunities for professional growth, and a stimulating work environment. This role provides the chance to manage a premier dining establishment and contribute to its continued success. Enjoy working with a dedicated team and a commitment to excellence in a hybrid model that balances operational presence with strategic autonomy. Receive ongoing training and development to further your career in the hospitality industry. Be part of an organization that values quality, service, and employee satisfaction.