Restaurant Manager - Upscale Establishment

Placements24; Gauteng; Hybrid; ZAR 420,000 - 630,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee discounts on food and BeVErAg

Professional development opportunities

Supportive and dynamic work环境

Contribution towards medical aid and 2

Job summary

Placements24 is seeking an experienced Restaurant Manager for a highly regarded fine-dining venue in Tembisa, Gauteng. You will lead front-of-house operations, train staff, manage inventories, and uphold exceptional service standards to drive guest satisfaction and repeat business.

The ideal candidate has 4+ years in restaurant management, strong P&L and budgeting skills, and a proactive, positive leadership style.

Qualifications

• Minimum 4 years of progressive restaurant management experience.
• Proven ability to lead a team effectively.
• Strong understanding of P&L statements and budgeting.
• Excellent customer service and communication skills.
• Knowledge of food and beverage operations, including inventory and cost control.
• Flexible hours including evenings, weekends, and public holidays.
• Experience in upscale or fine dining preferred.
• Proficiency with restaurant management software.

Responsibilities

• Oversee daily restaurant operations, ensuring efficiency and profitability.
• Manage, train, and motivate front-of-house staff to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and prompt resolution.
• Implement and maintain service standards and operational procedures.
• Manage inventory, including beverage and food stock, and conduct regular audits.
• Control costs, including labor, food, and operational expenses, to meet budget targets.
• Ensure compliance with all health, safety, and licensing regulations.
• Collaborate with the kitchen team to ensure seamless service delivery and menu execution.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Skills

Team leadership

Customer service

Communication skills

Budgeting

P&L understanding

Staff training

Tools

Restaurant management software

Job description

About the Role

Our client, a highly regarded and sophisticated restaurant located in the vibrant area of Tembisa, Gauteng , is looking for an experienced and charismatic Restaurant Manager. This role is critical in ensuring the smooth and profitable operation of the establishment, maintaining exceptional customer service standards, and leading a dedicated team of front-of-house staff. The successful candidate will be responsible for all operational aspects, from staff management and training to inventory control and financial reporting. We are seeking an individual with a passion for hospitality, a strong business acumen, and the ability to foster a positive and productive work environment. Your leadership will directly impact guest satisfaction and the overall success of our client's esteemed venue. This position demands a proactive approach to problem-solving and a consistent dedication to exceeding guest expectations. The emphasis is on creating memorable dining experiences that encourage repeat business and build a loyal clientele within the Tembisa community and beyond.

Key Responsibilities

• Oversee daily restaurant operations, ensuring efficiency and profitability.
• Manage, train, and motivate front-of-house staff to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and prompt resolution.
• Implement and maintain service standards and operational procedures.
• Manage inventory, including beverage and food stock, and conduct regular audits.
• Control costs, including labor, food, and operational expenses, to meet budget targets.
• Ensure compliance with all health, safety, and licensing regulations.
• Collaborate with the kitchen team to ensure seamless service delivery and menu execution.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Requirements

• Minimum of 4 years of progressive experience in restaurant management.
• Proven ability to manage and lead a team effectively.
• Strong understanding of P&L statements, budgeting, and financial management.
• Excellent customer service and communication skills.
• Knowledge of food and beverage operations, including inventory and cost control.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Experience in a similar upscale or fine dining environment is highly desirable.
• Proficiency in restaurant management software.
• Must possess strong problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunity to manage a high-profile restaurant in Gauteng .
• Employee discounts on food and beverages.
• Professional development and career growth opportunities.
• A supportive and dynamic work environment.
• Contribution towards medical aid and provident fund.