Restaurant Floor Manager

Placements24; Paarl; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Health insurance

Performance bonuses

Zusammenfassung

Placements24 in Paarl, Western Cape, seeks an experienced Restaurant Floor Manager to lead front-of-house operations and deliver exceptional guest experiences. The role focuses on supervising servers, hosts, bartenders, and bussers, while maintaining high service standards and a welcoming dining environment.

The ideal candidate has a passion for customer service, strong leadership, and a proven ability to train and motivate a diverse service team.

Qualifikationen

• 3+ years in a supervisory or management role within hospitality.
• Strong customer service and guest-relations focus.
• Experience leading front-of-house teams.

Aufgaben

• Oversee front-of-house staff, including servers, hosts, bartenders and bussers, ensuring efficient service delivery.
• Train, mentor, and motivate the service team to maintain a high-performing work environment.
• Ensure adherence to service standards, policies, and procedures.
• Oversee guest relations, address inquiries, resolve complaints, and ensure guest satisfaction at all times.
• Manage table reservations and ensure efficient table turnover during peak service hours.
• Coordinate with kitchen and bar staff for timely service delivery.
• Maintain cleanliness and presentation of dining area, bar and restrooms.
• Manage front-of-house supplies and stock rotation.
• Enforce health and safety regulations in the dining area.
• Conduct regular staff meetings to communicate updates, goals, and changes.
• Monitor service quality and provide feedback for continuous improvement.

Kenntnisse

Leadership

Customer service

Staff training

Communication

Tools

POS systems

Reservation software

Jobbeschreibung

Our client, a vibrant and popular dining establishment in Paarl, Western Cape , is seeking an experienced and charismatic Restaurant Floor Manager to lead their front-of-house operations. The ideal candidate will have a passion for exceptional customer service, a keen eye for detail, and proven leadership capabilities. This role involves overseeing the daily operations of the restaurant floor, managing service staff, ensuring guest satisfaction, and maintaining the establishment's high standards. The Restaurant Floor Manager will be instrumental in creating a welcoming atmosphere and ensuring that every guest has a memorable dining experience. This is an exciting opportunity to join a reputable establishment in the heart of the Western Cape wine region and contribute to its continued success.

Key Responsibilities

• Manage and supervise all front-of-house staff, including servers, hosts, bartenders, and bussers, ensuring efficient service delivery.
• Train, mentor, and motivate the service team, fostering a positive and high-performing work environment.
• Ensure adherence to all service standards, policies, and procedures.
• Oversee guest relations, addressing inquiries, resolving complaints, and ensuring guest satisfaction at all times.
• Manage table reservations and ensure efficient table turn-over during peak service hours.
• Coordinate with the kitchen and bar staff to ensure seamless communication and timely delivery of food and beverages.
• Maintain the overall cleanliness and presentation of the dining area, bar, and restrooms.
• Manage inventory of front-of-house supplies and ensure proper stock rotation.
• Implement and enforce health and safety regulations within the dining area.
• Conduct regular staff meetings to communicate updates, goals, and operational changes.
• Monitor service quality and provide feedback to staff to drive continuous improvement.

Requirements

• A minimum of 3 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Proven ability to lead and motivate a diverse team of service staff.
• Excellent understanding of restaurant operations, food and beverage service, and customer relations.
• Strong knowledge of wine, spirits, and food pairings.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure, particularly during busy service periods.
• Proficiency in point-of-sale (POS) systems and reservation software.
• A passion for delivering outstanding guest experiences.
• Flexibility to work various shifts, including evenings, weekends, and public holidays.
• Must be based in or able to commute effectively to Paarl, Western Cape.

Benefits

Our client offers a competitive salary and benefits package designed to attract skilled professionals. This includes opportunities for professional development and advancement within the company. Employees will also benefit from a supportive work environment and the chance to work in a popular and well-established restaurant. Details regarding specific benefits, such as health insurance and potential performance bonuses, will be discussed during the interview process.