Restaurant Manager

Red Ember Recruitment; Franschhoek; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Red Ember Recruitment is seeking a Restaurant Manager to join a client team based in Franschhoek, Western Cape. The role supervises the Restaurant team to achieve the restaurant's strategic direction and annual plans for the F&B service.

The successful candidate will oversee day-to-day operations, coordinate with Head Chef/Hotel Manager, manage stock and schedules, and drive guest satisfaction in a fine dining environment. Franschhoek experience preferred and strong leadership is essential.

Qualifications

• 3 years experience in a supervisory role within a fine dining or 5-star hotel restaurant or hospitality environment.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of food and beverage service standards.

Responsibilities

• Review day sheets and brief servers on guest movements and dietary requirements.
• Ensure opening and closing procedures are followed and daily shift procedures completed.
• Prepare and supervise mise-en-place for each meal period including room service orders.
• Greet and assist guests according to Client standards.
• Manage table allocations and ensure guest satisfaction.
• Coordinate with Head Chef/Hotel Manager for wine list, menu, and daily operations feedback.
• Attend meetings and training courses.
• Monitor restaurant staff performance and standards.
• Support staff development and provide retraining as needed.
• Conduct disciplinary discussions with underperforming staff with HR involvement.
• Take charge of stock counts and submit to stores on time.
• Monitor attendance and keep PRP/ ESS systems up to date.
• Ensure shifts are adequately staffed and scheduling is smooth.
• Proficient in end-of-day POS procedures and cash handling.
• Report monthly expenditure during MIS meetings and address finance queries.
• Brainstorm ideas for seasonal menus, events, and occasions.
• Do pre- and post-inspections of venues and setups.
• Coordinate group arrangements and distribute internal function sheets.

Skills

F&B service standards

Attention to detail

Problem solving

Time management

Education

Matric Certificate

Wine certificate course

Tools

POS systems

Job description

Red Ember Recruitment is seeking on behalf of our client a Restaurant Manager to join their team based in Franschhoek, Western Cape.

The Restaurant Manager supports the Food and Beverage service and staff by supervising the Restaurant team to achieve the strategic direction and annual plans for the Restaurant.

Responsibilities

• Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.
• Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed.
• Prepare and supervise the mise-en-place for each meal period including preparations for room service orders.
• Greet and assist guests according to Client standards.
• Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations.
• Coordinate with the Head Chef/Hotel Manager/Group Operations Manager to ensure the wine list and menu are up to date and communicate about daily operations and guest feedback.
• Attend necessary meetings and training courses.
• Monitor the performance of the restaurant team members, ensuring compliance with standards and protocols.
• Continuously assess and support staff development, identifying areas for improvement and training.
• Together with Human Resources, conduct disciplinary discussions with underperforming Restaurant team members where retraining and coaching have failed to bring about the desired results.
• Taking charge of stock count procedures and ensuring this is submitted to the stores department in a timely manner.
• Monitor staff punctuality and absenteeism and keep PRP/ ESS systems up to date.
• Ensure shifts are adequately staffed, facilitating shift scheduling when necessary.
• Be proficient in the Restaurant POS system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, cash-up’s and adjustments.
• Report back on monthly expenditure budget during MIS meetings and handle any queries from Finance Department based on revenue / expense results.
• Assist in brainstorming new ideas, concepts, and themes for seasonal menus, events, and special occasions.
• Do pre- and post-inspections of all conference venues, private dinners, braai's and picnic set-ups.
• Co-ordinate arrangements for groups with the relevant parties and ensure internal function sheets are prepared and distributed accordingly.
• Report and rectify all potential and real hazards immediately.

Requirements

• 3 years experience in a supervisory role within a fine dining or 5-star Hotel restaurant or hospitality environment.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of food and beverage service standards.
• Matric Certificate.
• Wine certificate course would be beneficial.
• Attention to detail.
• Problem solving abilities.
• Ability to work under pressure and good time management skills.
• Preference will be given to candidates from Franschhoek and neighboring areas.