Resort Duty Manager

Placements24; Rustenburg; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Accommodation provided on-site

Full board

Medical aid

Retirement fund contributions

Job summary

Placements24 seeks a dedicated Resort Duty Manager for a luxurious safari lodge near Rustenburg. You will supervise day-to-day resort operations, be the on‑duty manager, and ensure seamless guest experiences across front desk, guest relations, and F&B.

Applicants need at least 3 years in hospitality supervision, strong leadership and customer service skills, and a diploma or degree in Hospitality Management. Accommodation, full board, medical aid and retirement fund contributions are provided.

Qualifications

• Minimum of 3 years in a supervisory/management role within hospitality.
• Proven customer service and conflict resolution skills.
• Diploma or degree in Hospitality Management preferred.

Responsibilities

• Supervise and coordinate daily resort operations, ensuring high service standards.
• Act as the primary manager on duty for guest-facing departments.
• Handle guest inquiries, requests and complaints promptly and courteously.
• Ensure staff are trained on service standards, policies, and safety procedures.
• Inspect guest areas and facilities to maintain cleanliness and presentation.
• Manage staff scheduling, performance and motivation within departments.
• Coordinate with Housekeeping, F&B and Activities for effective communication.
• Assist with inventory management and control of operational supplies.
• Ensure compliance with health, safety, and security regulations.
• Report operational performance and guest feedback to senior management.

Skills

Leadership

Customer service

Conflict resolution

Communication

Interpersonal skills

Education

Diploma or degree in Hospitality Management

Tools

PMS

Job description

About the Role

Our client, a luxurious safari lodge and resort situated near Rustenburg , is actively seeking a dedicated and experienced Resort Duty Manager . This crucial role involves overseeing the day-to-day operations of the resort, ensuring a seamless and memorable experience for all guests. You will be the primary point of contact for guests, addressing their needs and resolving any issues promptly and professionally. The ideal candidate will possess strong leadership qualities, exceptional customer service skills, and a comprehensive understanding of hospitality operations, including front desk, guest relations, and F&A basics. This position offers a unique opportunity to manage operations in a stunning natural setting and contribute to the continued success of a premier tourist destination in the North West Province .

Key Responsibilities

• Supervise and coordinate daily resort operations, ensuring adherence to high service standards.
• Act as the primary manager on duty, responsible for the smooth running of all guest-facing departments.
• Handle guest inquiries, requests, and complaints efficiently and courteously, aiming for maximum guest satisfaction.
• Ensure all staff are trained on service standards, resort policies, and safety procedures.
• Conduct regular inspections of guest areas and facilities to maintain standards of cleanliness, maintenance, and presentation.
• Manage staff scheduling, performance, and motivation within assigned departments.
• Liaise with various departments (Housekeeping, Food & Beverage, Activities) to ensure effective communication and coordination.
• Assist with inventory management and control for relevant operational supplies.
• Ensure compliance with all health, safety, and security regulations.
• Report on operational performance and guest feedback to senior management.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within the hospitality industry, preferably in a resort or lodge setting.
• Proven track record of excellent customer service and conflict resolution skills.
• Strong understanding of resort operations, including front desk, housekeeping, and F&B basics.
• Excellent leadership, communication, and interpersonal abilities.
• Ability to remain calm and effective under pressure.
• Proficiency in property management systems (PMS) and standard office software.
• A diploma or degree in Hospitality Management is advantageous.
• Flexibility to work shifts, including weekends and public holidays, as required.
• Must be legally authorized to work in South Africa and willing to work on-site in the Rustenburg area.

Benefits

• This role comes with a competitive salary, accommodation provided on-site, full board, and a comprehensive benefits package including medical aid and retirement fund contributions.
• You will be part of a vibrant team in a unique working environment, with opportunities for professional development and career progression within a well-established hospitality brand in North West .
• This is an excellent opportunity to grow your career in a picturesque location.