Hotel Duty Manager

Placements24; Upington; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

On-site accommodation

Housing allowance

Complimentary meals

Uniform provided

Job summary

Placements24 is assisting a well-established hotel in Upington, Northern Cape, to hire a dedicated Hotel Duty Manager. The role involves overseeing daily operations across departments, maintaining service standards, and leading staff during shifts to ensure guest satisfaction.

You will act as the on-site senior representative, manage incidents, and coordinate with Front Office, Housekeeping, F&B and Maintenance. This position offers leadership growth in a supportive environment.

Qualifications

• Supervisory or management experience in hotels.
• Strong leadership and guest-relations skills.
• Knowledge of front office, housekeeping and F&B operations.
• Ability to stay calm under pressure and handle emergencies.
• Proficient with hotel management software and standard office tools.

Responsibilities

• Oversee hotel operations during assigned shifts.
• Be the on-site senior representative for guests and staff.
• Motivate and manage front-line team across departments.
• Ensure compliance with policies, safety and service standards.
• Prepare shift reports and brief senior management.
• Coordinate with Front Office, Housekeeping, F&B, and Maintenance.
• Assist in staff training and development.

Skills

Leadership

Communication

Guest relations

Problem solving

Team motivation

Hotel operations

Staff training

Education

Relevant hospitality qualification

Tools

Hotel management software

Job description

About the Role

Our client, a well-established hotel in the Northern Cape, is seeking a dedicated and proactive Hotel Duty Manager to oversee operations during their designated shifts. This role is crucial for ensuring the seamless day-to-day functioning of the hotel, maintaining high standards of guest service, and managing staff effectively. The Duty Manager acts as the senior representative of management on-site, handling operational challenges, guest relations, and emergency situations. This position offers a fantastic opportunity for an aspiring hospitality professional to gain broad operational experience and leadership responsibility within a supportive environment in Upington, Northern Cape . You will be instrumental in upholding the reputation and service excellence of our client’s property.

Key Responsibilities

• Oversee all hotel operations during assigned shifts, ensuring efficiency and adherence to standards.
• Act as the primary point of contact for guests, addressing inquiries, resolving complaints, and ensuring guest satisfaction.
• Manage and motivate front-line staff, providing guidance and support throughout their shifts.
• Ensure compliance with all hotel policies, procedures, and health & safety regulations.
• Handle emergency situations calmly and effectively, following established protocols.
• Coordinate with various departments (Front Office, Housekeeping, F&B, Maintenance) to ensure smooth operations.
• Conduct regular inspections of hotel facilities and services to maintain quality standards.
• Assist with staff training and development initiatives.
• Oversee security procedures and ensure a safe environment for guests and staff.
• Prepare shift reports and communicate important operational updates to senior management.

Requirements

• Previous experience in a supervisory or management role within the hotel industry, preferably in Front Office or Operations.
• Strong understanding of hotel operations, including Front Office, F&B, and Housekeeping.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to handle guest complaints and resolve issues effectively.
• Ability to remain calm and decisive under pressure, particularly during emergencies.
• Proficiency in hotel management software and standard office applications.
• A commitment to delivering high standards of customer service.
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required in Upington, Northern Cape .
• A proactive approach to identifying and addressing operational needs.
• Relevant hospitality qualification is advantageous.

Benefits

• An annual salary of R , reflecting the responsibilities of the role.
• Opportunities for professional development and career progression within the hotel.
• On-site accommodation may be provided or housing allowance.
• Complimentary meals during shifts and uniform provided.
• A dynamic and rewarding work environment in the scenic Upington, Northern Cape region.
• The chance to gain comprehensive operational management experience.