Leisure and Hospitality Manager

Placements24; Upington; On-site; ZAR 400,000 - 800,000; Full time

Benefits offered by this job

Competitive annual salary

Medical aid

Retirement fund

Paid time off

Professional development

Employee discounts

Prestigious events management

Job summary

Placements24 is seeking a Leisure and Hospitality Manager for an on-site role in Upington, Northern Cape. You will lead front-of-house, F&B, events, and staff, ensuring outstanding guest experiences and operational excellence.

We expect a hands-on leader with 5+ years in hospitality management, strong budgeting, team development, and customer service. You will partner with marketing and sales to attract guests and deliver memorable experiences in a premier leisure facility.

Qualifications

• Minimum of 5 years in hospitality management with leisure operations experience.
• Proven leadership and ability to develop staff.
• Strong understanding of F&B operations, events, and customer service.
• Financial acumen including budgeting, forecasting and cost control.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee day-to-day leisure and hospitality operations.
• Lead diverse staff with training, scheduling, and motivation.
• Develop service standards for high-quality guest experiences.
• Manage F&B operations including menu planning and cost control.
• Coordinate events, conferences and functions to ensure client satisfaction.
• Maintain cleanliness and presentation of hospitality areas.
• Develop and manage departmental budgets and revenue opportunities.
• Handle guest inquiries, feedback, and complaints professionally.
• Ensure compliance with health, safety, hygiene and licensing regulations.
• Collaborate with marketing and sales to promote services.

Skills

Leadership

Team management

Customer service

Problem-solving

Communication skills

Hospitality knowledge

Education

Relevant tertiary qualification in Hospitality Management

Tools

Hospitality management software

MS Office Suite

Job description

About the Role

Our client, a distinguished provider of leisure and hospitality services, is seeking an experienced and customer-focused Leisure and Hospitality Manager to lead their operations in Upington, Northern Cape . This role requires a strategic leader with a proven ability to manage diverse hospitality functions, ensuring exceptional guest experiences and operational excellence. You will oversee front-of-house operations, food and beverage services, event coordination, and staff management to uphold the highest standards of service delivery within the Leisure & Sports context. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a passion for creating memorable experiences for guests. This position is based on-site at our client's premier facility in Upington , demanding a visible and hands-on approach to management. You will be instrumental in maintaining our client's reputation for quality and service within the region.

Key Responsibilities

• Oversee all day-to-day operations of the leisure and hospitality services, ensuring seamless execution.
• Manage and lead a diverse team of staff, including training, scheduling, performance management, and motivation.
• Develop and implement service standards to ensure consistent delivery of high-quality guest experiences.
• Manage food and beverage operations, including menu planning, inventory control, and cost management.
• Coordinate and execute events, conferences, and functions, ensuring client satisfaction.
• Oversee the maintenance and presentation of all hospitality areas, ensuring cleanliness and adherence to standards.
• Develop and manage departmental budgets, controlling costs and maximizing revenue opportunities.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Ensure compliance with all health, safety, hygiene, and licensing regulations.
• Collaborate with marketing and sales teams to promote services and attract new business.

Requirements

• Minimum of 5 years of experience in hospitality management, with a strong background in leisure operations.
• Proven leadership and team management skills, with the ability to inspire and develop staff.
• Excellent understanding of food and beverage operations, event management, and customer service principles.
• Strong financial acumen, including budgeting, forecasting, and cost control.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in hotel/hospitality management software and MS Office Suite.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as required.
• A passion for the Leisure & Sports industry and delivering outstanding guest experiences.
• Knowledge of the Upington area and its unique hospitality landscape is advantageous.
• Relevant tertiary qualification in Hospitality Management or a related field is preferred.

Benefits

• This position offers a competitive annual salary of R.
• Benefits include comprehensive medical aid and a retirement fund.
• Generous paid time off, including vacation and sick leave, is provided.
• Opportunities for professional development and further training in hospitality and management are available.
• You will work in a stimulating environment within the Leisure & Sports sector in the Northern Cape .
• Employee discounts on services and facilities are offered.
• The role provides the opportunity to manage prestigious events and contribute to a renowned establishment in Upington .