Resort Operations Coordinator

Placements24; Mtubatuba Local Municipality; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Staff meals during shifts

Growth opportunities

Access to resort amenities

Job summary

Placements24 seeks a Resort Operations Coordinator for a premier Richards Bay resort in KwaZulu-Natal. The role ensures smooth day-to-day resort operations across front desk, housekeeping, F&B, and guest services, driving guest satisfaction and efficient service delivery.

You will coordinate resources, support department managers, and implement operational improvements while training staff and maintaining safety standards in a vibrant hospitality setting.

Qualifications

• Experience in hospitality operations, coordination or a similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and familiarity with PMS.
• Ability to multitask and perform under pressure in a fast-paced setting.
• Customer-centric approach with a focus on service excellence.
• Knowledge of health and safety regulations in hospitality.
• Willingness to work weekends and public holidays.
• Located in Richards Bay or willing to relocate.

Responsibilities

• Assist in the coordination of daily resort operations, including front desk, housekeeping, F&B, and recreational activities.
• Support departmental managers in resource allocation and scheduling.
• Manage guest inquiries and requests, ensuring prompt and satisfactory resolution.
• Maintain accurate records and prepare operational reports as required.
• Assist in the implementation of new operational procedures and guest service initiatives.
• Coordinate with external vendors and suppliers for maintenance and supplies.
• Ensure compliance with health, safety, and security protocols throughout the resort.
• Support the training and onboarding of new operational staff.
• Conduct regular site inspections to ensure quality standards are met.
• Act as a point of contact for guests and staff during operational shifts.

Skills

Hospitality ops

Coordination

Time management

Communication

Tools

Microsoft Office

PMS

Job description

About the Role

Our client, a leading resort destination in **Richards Bay, KwaZulu-Natal**, is seeking a highly organized and proactive Resort Operations Coordinator. This role is essential for ensuring the smooth day-to-day functioning of all resort activities, supporting various departments, and enhancing the guest experience. The successful candidate will work closely with management and operational staff to coordinate services, manage resources, and implement operational improvements. This position requires a hands-on approach and a strong ability to multitask in a fast-paced environment. You will be a key player in maintaining the high standards our client is known for, contributing directly to guest satisfaction and operational efficiency within the beautiful **Richards Bay** setting.

Key Responsibilities

• Assist in the coordination of daily resort operations, including front desk, housekeeping, F&B, and recreational activities.
• Support departmental managers in resource allocation and scheduling.
• Manage guest inquiries and requests, ensuring prompt and satisfactory resolution.
• Maintain accurate records and prepare operational reports as required.
• Assist in the implementation of new operational procedures and guest service initiatives.
• Coordinate with external vendors and suppliers for maintenance and supplies.
• Ensure compliance with health, safety, and security protocols throughout the resort.
• Support the training and onboarding of new operational staff.
• Conduct regular site inspections to ensure quality standards are met.
• Act as a point of contact for guests and staff during operational shifts.

Requirements

• Previous experience in hospitality operations, coordination, or a similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is a plus.
• Ability to multitask and prioritize effectively in a demanding environment.
• A customer-centric approach with a passion for service excellence.
• Knowledge of health and safety regulations in a hospitality context.
• Ability to work flexible hours, including weekends and public holidays.
• Located in or willing to relocate to **Richards Bay, KwaZulu-Natal**.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional growth and development within the resort.
• Access to resort amenities.
• Staff meals during shifts.
• A vibrant and supportive team environment.