Resort Operations Leader | Guest Experience & Growth

Placements24; Mtubatuba Local Municipality; On-site; ZAR 950,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Bonuses

Accommodation provisions

Staff meals

Career development

Job summary

Placements24 is sourcing an experienced Resort Operations Manager for a premier Richards Bay beachfront resort. The role oversees accommodation, F&B, recreation and maintenance to deliver outstanding guest experiences while maximizing profitability.

The candidate will manage budgets, lead a diverse team, ensure compliance with health and safety standards, and drive service quality across all departments. A hospitality degree is preferred and SA work eligibility is required.

Qualifications

• 6+ years in a senior hospitality management role, specifically resort operations.
• Proven ability to lead multiple departments and achieve targets.
• Strong financial management including budgeting, forecasting, and P&L analysis.

Responsibilities

• Oversee day-to-day resort operations, ensuring efficiency and guest satisfaction.
• Manage department budgets, control costs, and drive revenue.
• Develop and implement policies to enhance service quality.
• Lead and motivate a diverse team of resort staff across departments.
• Ensure health, safety and environmental compliance.
• Maintain assets and coordinate timely maintenance and upgrades.
• Coordinate inventory and procurement for operations.
• Collaborate with sales/marketing to boost occupancy and revenue.
• Conduct performance reviews and provide staff training.
• Resolve guest complaints promptly and professionally.

Skills

Leadership

Budgeting

F&B operations

Team management

Hospitality expertise

Education

Hospitality Management degree

Tools

PMS (Opera)

Job description

Placements24 is sourcing an experienced Resort Operations Manager for a premier Richards Bay beachfront resort. The role oversees accommodation, F&B, recreation and maintenance to deliver outstanding guest experiences while maximizing profitability.

The candidate will manage budgets, lead a diverse team, ensure compliance with health and safety standards, and drive service quality across all departments. A hospitality degree is preferred and SA work eligibility is required.