Front Office Manager - Coastal Resort

Placements24; Mtubatuba Local Municipality; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid contributions

Retirement fund

Subsidized meals

Uniform provision

Discounts on resort services and Accom

Job summary

Placements24 is seeking a dynamic Front Office Manager for a beachfront resort in Richards Bay, KwaZulu-Natal. You will lead the reception and guest services team, ensuring a warm welcome and seamless check-in/check-out experience for guests.

The ideal candidate has at least 4 years in Front Office operations with 2 years in a supervisory role, strong leadership and English fluency, and a passion for delivering outstanding guest service in a fast-paced resort setting.

Qualifications

• Minimum 4 years in Front Office operations with at least 2 years in a supervisory/management role.
• Experience in guest relations and complaint resolution.
• Knowledge of hotel operations and front desk procedures.
• Excellent leadership and communication skills.
• Fluency in English; other local languages advantageous.
• Experience in a resort environment preferred.

Responsibilities

• Oversee Front Office operations including check-in/out and guest inquiries.
• Lead, train, and schedule the Front Desk team.
• Handle guest requests and complaints promptly and professionally.
• Monitor room inventory and optimize occupancy and revenue.
• Maintain high standards of customer service and guest experience.
• Process guest payments accurately following financial procedures.
• Develop Front Office procedures to improve efficiency.
• Provide regular performance feedback to staff.
• Coordinate with Housekeeping, Maintenance, and F&B.
• Stay knowledgeable about hotel services and local attractions.

Skills

Front Office operations

Leadership

Customer service

PMS & reservations software

Staff scheduling

Communication

Problem solving

Tools

Property Management Systems (PMS)

Reservation software

Job description

About the Role

Our client, a stunning beachfront resort in **Richards Bay, KwaZulu-Natal**, is seeking a dynamic and experienced Front Office Manager to lead their reception and guest services team. This role is crucial in ensuring guests receive a warm welcome and a seamless check-in/check-out experience, setting the tone for their entire stay. The Front Office Manager will be responsible for managing daily operations, leading the front desk team, optimizing occupancy, and ensuring the highest standards of guest service are maintained. The ideal candidate is passionate about hospitality, possesses excellent leadership skills, and thrives in a fast-paced, guest-centric environment.

Key Responsibilities

• Oversee all Front Office operations, including check-in, check-out, reservations, and guest inquiries.
• Manage, train, and schedule the Front Desk team, fostering a positive and efficient work environment.
• Ensure all guest requests and complaints are handled promptly, professionally, and satisfactorily.
• Monitor and manage room inventory and availability to maximize occupancy and revenue.
• Implement and maintain high standards of customer service, ensuring an exceptional guest experience.
• Process guest payments accurately and efficiently, adhering to all financial procedures.
• Develop and implement Front Office procedures to enhance operational efficiency.
• Conduct regular performance reviews and provide ongoing feedback and training to Front Desk staff.
• Liaise with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure smooth coordination.
• Maintain a detailed knowledge of the hotel's services, facilities, and local attractions.

Requirements

• Minimum of 4 years of experience in Front Office operations, with at least 2 years in a supervisory or management role.
• Proven experience in guest relations and complaint resolution.
• Strong understanding of hotel operations and front desk procedures.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Ability to work flexible hours, including weekends and public holidays.
• A positive attitude and a passion for providing outstanding customer service.
• Detail-oriented and organized with strong problem-solving abilities.
• Fluency in English; knowledge of other local languages is an advantage.
• Previous experience in a resort environment is a plus.

Benefits

• This position offers a competitive salary, performance bonuses, medical aid contributions, and retirement fund benefits.
• Enjoy subsidized meals, uniform provision, and significant discounts on resort services and accommodations.
• Become part of a beautiful coastal resort focused on guest delight in **Richards Bay, KwaZulu-Natal**.