Senior Receptionist & Office Administrator - Hospitality Sector

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration package

Staff meals and uniform provided

Access to hotel facilities and staff[]

Job summary

Placements24 is seeking a Senior Receptionist and Office Administrator for our client’s Richards Bay operations in KwaZulu-Natal. You will be the first point of contact for guests, while also overseeing comprehensive office administration to support hotel management.

The ideal candidate presents exceptional interpersonal skills and a polished appearance to uphold service excellence in a luxury setting. You will manage front desk duties, coordinate with different hotel departments, and ensure

Qualifications

• 3-4 years of experience as a Receptionist or Front Desk Administrator in hospitality.
• Experience in office administration and general management.
• Excellent customer service with a welcoming demeanor.
• Strong communication and interpersonal skills; professional telephone etiquette.
• Proficiency in Microsoft Office Suite; familiarity with Property Management Systems (PMS) is desirable.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Manage the main switchboard and handle inquiries accurately.
• Register guests, manage check-ins/check-outs, and keep records updated.
• Handle room bookings and reservations in the system.
• Process payments and manage guest accounts with integrity.
• Maintain a clean and presentable reception area.
• Provide administrative support to hotel management (reports, correspondence, schedules).
• Coordinate with housekeeping, F&B, and maintenance to meet guest needs.
• Order and manage office supplies for reception and admin areas.
• Address guest feedback and resolve minor complaints professionally.

Skills

Reception experience

Office administration

Customer service

Communication skills

MS Office

PMS experience

Multitasking

Tools

PMS

Job description

About the Role

Our client, a prestigious hotel group renowned for its exceptional service and stunning coastal properties, is seeking an experienced and charismatic Senior Receptionist and Office Administrator to join their team in Richards Bay, KwaZulu-Natal . This vital role serves as the first point of contact for guests and visitors, ensuring a welcoming and efficient experience. Beyond reception duties, the position involves comprehensive office administration to support the hotel's management team. The ideal candidate will possess outstanding interpersonal skills, a polished presentation, and a passion for the hospitality industry. This role is central to maintaining the high standards of guest satisfaction and operational excellence for our client's operations in Richards Bay . We are looking for an individual who can embody the brand's commitment to service excellence in KwaZulu-Natal .

Key Responsibilities

• Greet and welcome guests and visitors in a warm, professional, and efficient manner.
• Manage the main switchboard, directing calls and responding to inquiries accurately.
• Handle guest registrations, check-ins, and check-outs, ensuring all details are accurate and processed promptly.
• Manage room bookings, reservations, and ensure all guest information is kept up-to-date in the system.
• Process payments, handle cash, and manage guest accounts with integrity.
• Maintain the reception area to the highest standards of cleanliness and presentation.
• Provide administrative support to hotel management, including drafting correspondence, preparing reports, and managing schedules.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to ensure guest needs are met.
• Order and manage office supplies and stationery for the reception and administrative areas.
• Handle guest feedback and resolve minor complaints with professionalism and empathy.

Requirements

• A minimum of 3-4 years of experience as a Receptionist or Front Desk Administrator, preferably in the hospitality industry.
• Proven experience in office administration and management.
• Exceptional customer service skills and a naturally welcoming demeanor.
• Excellent communication and interpersonal skills, with a professional telephone etiquette.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with Property Management Systems (PMS) is highly desirable.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A strong sense of responsibility and attention to detail.
• Ability to remain calm and professional under pressure.
• Must be able to work flexible hours, including weekends and public holidays, as required by the hospitality sector.
• Must be based in or willing to commute to Richards Bay, KwaZulu-Natal .

Benefits

• Competitive remuneration package.
• Opportunity to work in a leading hospitality establishment.
• Staff meals and uniform provided.
• Access to hotel facilities and discounts.
• A dynamic and guest-focused work environment.
• Potential for growth within the hotel group.
• Contribution to a medical scheme.