Resort Guest Experience Coordinator - George

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Accommodation and meals

Resort facilities access

Training opportunities

Staff discounts

Supportive team

Job summary

Placements24 is seeking a Guest Experience Coordinator for our premier George, Western Cape resort. You will be the first point of contact for guest inquiries, arrange amenities, and coordinate with departments to ensure a seamless stay.

The role requires hospitality passion, English fluency, strong communication, and the ability to handle busy periods with calm, while working both independently and within a dynamic team. Weekend and public holiday shifts are expected.

Qualifications

• Proven experience in a customer service or hospitality role.
• Excellent English communication and interpersonal skills; other local languages are advantageous.
• Proficiency with property management systems and standard office software.
• Ability to work flexible hours, including weekends and public holidays.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet guests warmly upon arrival and departure, creating a positive first and last impression.
• Respond to guest inquiries via phone, email, and in person.
• Coordinate with departments to fulfill guest requests for amenities and information.
• Handle guest complaints professionally, working toward satisfactory resolutions.
• Maintain guest records and update reservation details in the PMS.
• Provide information about resort facilities and local attractions.
• Assist with pre-arrival arrangements and special occasion requests.
• Collaborate with housekeeping, F&B, and maintenance to ensure guest satisfaction.
• Monitor guest feedback and identify areas for service improvement.
• Contribute to a positive, professional work environment.

Skills

Customer service

Front desk

Guest relations

Communication

PMS software

Problem solving

Team player

Flexible hours

Tools

Property management system

Job description

About the Role

Our client, a premier resort nested in the scenic beauty of George, Western Cape , is looking for an enthusiastic and detail-oriented Guest Experience Coordinator to join their esteemed hospitality team. This role is central to ensuring every guest enjoys a memorable and seamless stay. You will be the first point of contact for guest inquiries, special requests, and issue resolution, playing a crucial part in maintaining the resort's reputation for exceptional service. The ideal candidate will have a passion for hospitality, a proactive approach, and the ability to anticipate guest needs. Working within a vibrant team environment, you will contribute to creating an atmosphere of warmth and efficiency, making every guest feel valued and well-cared for throughout their visit to our beautiful George location. This is an exciting opportunity to be a key player in delivering outstanding guest services in a world-class resort setting.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
• Respond promptly and courteously to guest inquiries via phone, email, and in person.
• Manage guest requests for amenities, services, and information, coordinating with relevant departments to fulfill them efficiently.
• Handle guest complaints and concerns with professionalism and empathy, working towards satisfactory resolutions.
• Maintain guest records and update reservation details accurately in the property management system.
• Provide information about resort facilities, local attractions, and activities.
• Assist with pre-arrival arrangements and special occasion requests (e.g., birthdays, anniversaries).
• Collaborate with housekeeping, food and beverage, and maintenance departments to ensure guest satisfaction.
• Monitor guest feedback and identify areas for service improvement.
• Contribute to a positive and professional work environment for all team members.

Requirements

• Proven experience in a customer service or hospitality role, preferably as a front desk agent or guest relations officer.
• Excellent communication and interpersonal skills, with fluency in English. Knowledge of other local languages is advantageous.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using property management systems and standard office software.
• A genuine passion for providing exceptional guest service and a positive attitude.
• Ability to work flexible hours, including weekends and public holidays, in a demanding George resort environment.
• Detail-oriented with strong organizational skills.
• A team player who can also work independently.
• Familiarity with the Western Cape region's attractions and amenities is a plus.
• Professional appearance and demeanor.

Benefits

• Competitive salary package.
• Accommodation and meal provisions may be available.
• Opportunity to work in a stunning natural environment in George .
• Access to resort facilities and activities.
• Training and development opportunities within the hospitality sector.
• Staff discounts on services and amenities.
• A supportive and dynamic team environment.