Guest Services Manager - Golf Estate

Placements24; Mossel Bay; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Estate facilities access

Career advancement

Coastal Mossel Bay location

Job summary

Placements24 is seeking a polished Guest Services Manager to oversee the guest experience at a luxury golf estate in Mossel Bay. You will manage front desk operations, concierge services and coordinate with golf, events and F&B to ensure seamless guest satisfaction.

The hybrid role combines on-site engagement with some administrative work. The ideal candidate has a Diploma or Degree in Hospitality Management, a minimum of four years in guest services or front office at a luxury property, and

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum of 4 years of experience in guest services or front office management, preferably in a luxury resort or estate.
• Proven leadership skills and experience managing a team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in property management systems (PMS) and standard office software.

Responsibilities

• Manage the daily operations of the guest services department, including front desk, concierge, and valet services.
• Train, motivate, and supervise guest services staff to deliver outstanding customer experiences.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Develop and implement service standards and standard operating procedures for the guest services team.
• Coordinate with other departments (e.g., golf operations, events, F&B) to ensure a cohesive guest experience.
• Monitor guest feedback and implement improvements to enhance service quality.

Skills

Leadership

Communication

PMS proficiency

Problem solving

Hospitality knowledge

Education

Diploma/Degree in Hospitality Management

Tools

Property Management System (PMS)

Job description

About the Role

Our client is seeking a polished and professional Guest Services Manager to oversee the guest experience at a prestigious golf estate in Mossel Bay . This role is responsible for ensuring that all guests, from golfers to residents and event attendees, receive exceptional service that reflects the high standards of the estate. You will manage front desk operations, concierge services, and coordinate with various departments to ensure seamless guest satisfaction. This hybrid role offers the opportunity to engage directly with guests while also having some flexibility for administrative tasks. The ideal candidate will have a strong background in hospitality management and a passion for creating memorable experiences in a luxury leisure setting within the beautiful Western Cape .

Key Responsibilities

• Manage the daily operations of the guest services department, including front desk, concierge, and valet services.
• Train, motivate, and supervise guest services staff to deliver outstanding customer experiences.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Develop and implement service standards and standard operating procedures for the guest services team.
• Coordinate with other departments (e.g., golf operations, events, F&B) to ensure a cohesive guest experience.
• Monitor guest feedback and implement improvements to enhance service quality.

Requirements

• Diploma or Degree in Hospitality Management or a related field.
• Minimum of 4 years of experience in guest services or front office management, preferably in a luxury resort or estate.
• Proven leadership skills and experience managing a team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in property management systems (PMS) and standard office software.

Benefits

• Competitive salary and potential for year-end bonuses based on performance.
• Hybrid work arrangement offering a balance between on-site engagement and administrative flexibility.
• Complimentary access to estate facilities and discounts on services.
• Opportunities for career advancement within the hospitality and leisure industry.
• A beautiful and dynamic work environment on the coast of Mossel Bay .