Guest Services Coordinator

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Employee discounts on accommodation/d 

Training & development

Performance bonuses

Job summary

Placements24 is seeking a Guest Services Coordinator to support operations in Klerksdorp. The role combines on-site activities with remote admin tasks, delivering a smooth, guest-centric experience from first contact to check-out.

You will manage reservations, inquiries, and special requests, coordinating with hotel departments to ensure guest satisfaction. Strong communication and organizational skills are essential, with ability to adapt to a dynamic hospitality environment.

Qualifications

• Experience in guest-facing roles within hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with property management systems and standard office software.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a dynamic environment.
• Willingness to work varying shifts, including weekends/holidays.

Responsibilities

• Manage guest reservations, check-ins, and check-outs accurately.
• Respond to inquiries via phone, email, and in person.
• Coordinate guest requests, upgrades, amenities, and concierge services.
• Liaise with hotel departments to meet guest needs.
• Maintain guest records in the property management system.
• Provide remote administrative support as needed.

Skills

Communication

Guest services

Multitasking

Organizational skills

Tools

Property management system

Office software

Job description

About the Role

Our client is seeking an organized and customer-centric Guest Services Coordinator to support their operations in Klerksdorp . This role is integral to ensuring a seamless and memorable experience for all guests, managing reservations, inquiries, and special requests. While the role involves on-site coordination, there's an element of remote administrative support, offering a balanced work environment. You will be the first point of contact for many guests, providing information and assistance with professionalism and efficiency. This is an excellent opportunity for an individual with a passion for hospitality to grow their career.

Key Responsibilities

• Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
• Respond to guest inquiries via phone, email, and in-person, providing information and resolving issues promptly.
• Coordinate special guest requests, such as room upgrades, amenities, and concierge services.
• Liaise with other hotel departments to ensure guest needs are met seamlessly.
• Maintain guest records and update information in the property management system.
• Assist with administrative tasks, potentially including remote support for off-site management functions.

Requirements

• Previous experience in a guest-facing role within the hospitality sector is required.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using property management systems and standard office software.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work effectively in a dynamic environment.
• Flexibility to work varying shifts, including weekends and public holidays.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement offering a blend of on-site and remote duties.
• Access to employee discounts on accommodation and dining.
• Opportunities for ongoing training and professional development.
• A positive and team-oriented work environment.