Guest Services Coordinator

Placements24; Sandton; Hybrid; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts on accommodation and F

Career advancement

Supportive work environment

Job summary

Placements24 in Sandton is seeking a Guest Services Coordinator to enhance guest experiences and act as the main contact for inquiries and requests. You will work across hotel departments to ensure seamless service delivery in a hospitality-focused environment.

The ideal candidate is organized, proactive, and possesses excellent communication skills, with a passion for delivering exceptional customer service in a hybrid work setting.

Qualifications

• Experience in guest services or front desk within hospitality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and attention to detail.
• Familiarity with property management systems is a plus.
• Passion for delivering outstanding customer service.

Responsibilities

• Manage guest check-in and check-out processes courteously.
• Respond to guest inquiries, requests and complaints promptly.
• Coordinate with housekeeping, maintenance, and F&B to fulfill guest needs.
• Provide information about hotel services and local attractions.
• Maintain accurate guest records and follow up to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Problem solving

PMS (Property Management System)

Tools

PMS

Job description

About the Role

Our client is seeking a highly organized and customer-focused Guest Services Coordinator to enhance guest experiences in Sandton. This role is key to maintaining the high standards expected within the Hospitality & Tourism sector, ensuring every guest feels welcomed and well-cared for. You will be the main point of contact for guest inquiries, special requests, and issue resolution, working closely with various hotel departments to ensure seamless service delivery. The ideal candidate is proactive, possesses excellent communication skills, and has a genuine passion for providing outstanding hospitality.

Key Responsibilities

• Manage guest check-in and check-out processes efficiently and courteously.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and F&B departments to fulfill guest needs.
• Provide information about hotel services, local attractions, and activities.
• Maintain accurate guest records and ensure guest satisfaction through follow-up.

Requirements

• Previous experience in guest services or front desk operations in the hospitality industry.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in property management systems (PMS) is an advantage.
• A passion for delivering exceptional customer service and a positive attitude.

Benefits

• Competitive salary and comprehensive benefits package.
• Hybrid work arrangement providing flexibility.
• Opportunities for advancement within the hotel group.
• Staff discounts on accommodation and dining.
• A supportive and professional work environment.