Guest Relations Officer

Fancourt; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fancourt is looking for a Guest Relations Officer in George to deliver outstanding guest experiences and uphold The Leading Hotels of the World's standards. You will manage guest needs, coordinate with Reservations and Front Office, and maintain detailed guest profiles throughout their stay.

Ideal candidates bring at least 2 years in a Front of House role, strong communication skills, and a genuine passion for hospitality. Willingness to work shifts, weekends and holidays is essential.

Qualifications

• Grade 12 or equivalent.
• Minimum 2 years experience in a Front of House environment.
• Working knowledge of hotel management software and MS Office.
• Excellent communication and interpersonal skills.
• Genuine passion for hospitality and delivering exceptional guest service.
• The drive to continuously learn, develop and improve.
• A Hotel Management or Tourism Diploma will be advantageous, as will experience working with Guest Connect and SAP.

Responsibilities

• Ensuring that guest needs and requests are attended to efficiently, courteously and professionally from arrival through to departure and throughout their stay.
• Liaising closely with Reservations and Front Office to ensure accurate and up-to-date information on arrivals, departures and guest requirements.
• Maintaining and continuously updating guest profiles with relevant information gathered during their stay.
• Monitoring and following up on GuestRevu feedback received after departure.
• Investigating guest concerns with the relevant Department Managers and ensuring that appropriate, timely responses are provided.
• Building positive relationships with guests and anticipating their needs to enhance their overall experience at Fancourt.

Skills

Front of House experience

Communication skills

Hospitality passion

Willingness to learn

Education

Grade 12

Hotel Management or Tourism Diploma

Tools

Guest Connect

SAP

MS Office

Job description

Fancourt , South Africas premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. Renowned for exceptional service and unforgettable guest experiences, we are looking for an experienced and motivated Guest Relations Officer to join our team.

This is an exciting opportunity for a passionate hospitality professional who takes pride in creating meaningful guest experiences and consistently delivering service in line with The Leading Hotels of the Worlds exacting standards.

Requirements:

• Grade 12 or equivalent;
• A minimum of 2 years experience in a Front of House environment;
• Working knowledge of hotel management software and MS Office;
• Excellent communication and interpersonal skills;
• A genuine passion for hospitality and delivering exceptional guest service;
• The drive to continuously learn, develop and improve.
• A Hotel Management or Tourism Diploma will be advantageous, as will experience working with Guest Connect and SAP.

Key Responsibilities:

• Ensuring that guest needs and requests are attended to efficiently, courteously and professionally from arrival through to departure and throughout their stay;
• Liaising closely with Reservations and Front Office to ensure accurate and up-to-date information on arrivals, departures and guest requirements;
• Maintaining and continuously updating guest profiles with relevant information gathered during their stay;
• Monitoring and following up on GuestRevu feedback received after departure;
• Investigating guest concerns with the relevant Department Managers and ensuring that appropriate, timely responses are provided;
• Building positive relationships with guests and anticipating their needs to enhance their overall experience at Fancourt.

Important Information:

Candidates must:

• Have their own accommodation in George or the surrounding areas;
• Be willing and able to work shifts, weekends and public holidays;
• Be fit and able to perform the normal responsibilities associated with the position.

If you are passionate about hospitality, thrive on creating exceptional guest experiences and believe you have the experience and qualities we are looking for, we would love to hear from you.

Closing date: 15 October 2026