Leisure Operations Manager

Placements24; Durban; Hybrid; ZAR 900,000 - 1,800,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contribution

Subsidised accommodation

Job summary

Placements24 seeks a Leisure Operations Manager for a premier Durban resort, overseeing spas, gyms, pools and activity programs to ensure top-tier guest experiences.

Lead multi-department teams, manage budgets, and collaborate with F&B/Housekeeping to deliver integrated guest journeys. Strong leadership and budgeting expertise required for this full-time role in KwaZulu-Natal.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 5 years in operations management within leisure/hospitality.
• Proven ability to manage multiple facilities and diverse teams.
• Strong budgeting, P&L and revenue generation knowledge.
• Excellent leadership, interpersonal and communication skills.
• Ability to perform under pressure and manage priorities.
• Proficiency with hotel management software and MS Office.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Oversee day-to-day leisure and recreational facilities operations.
• Develop strategies to enhance guest satisfaction and efficiency.
• Manage budgets and control costs across the leisure portfolio.
• Lead, train and motivate a diverse team of staff.
• Ensure compliance with health, safety and hygiene regulations.
• Plan and manage calendars for activities, events and promotions.
• Engage with guests, address feedback and resolve issues promptly.
• Collaborate with F&B and Housekeeping for integrated experiences.
• Monitor industry trends to identify service improvements.

Skills

Leadership

Budgeting/P&L

Revenue generation

Communication skills

Operational excellence

Staff development

Microsoft Office

Hotel management software

Education

Diploma/degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office Suite

Job description

About the Role

Our client, a premier hospitality group operating luxurious resorts and leisure facilities, is seeking an accomplished Leisure Operations Manager for their flagship property in Durban, KwaZulu-Natal . This role is pivotal in ensuring the seamless and exceptional delivery of all leisure and recreational services. You will be responsible for overseeing various departments, including spas, gyms, pools, sports facilities, and activity programs, ensuring the highest standards of guest experience and operational efficiency. The ideal candidate will possess strong leadership skills, a passion for service excellence, and a deep understanding of the leisure and hospitality industry. This is a fantastic opportunity to contribute to a renowned brand in a vibrant coastal city.

Key Responsibilities

Manage the day-to-day operations of all leisure and recreational facilities, ensuring high-quality service delivery. Develop and implement operational strategies to enhance guest satisfaction and operational efficiency. Oversee and manage budgets for the leisure operations department, controlling costs and maximizing revenue. Lead, train, and motivate a diverse team of staff across various leisure departments. Ensure all facilities and services comply with health, safety, and hygiene regulations. Develop and manage the calendar of leisure activities, events, and promotions. Maintain strong relationships with guests, addressing feedback and resolving issues promptly. Procure and manage inventory for operational supplies and equipment. Collaborate with other hotel departments, such as F&B and Housekeeping, to ensure integrated guest experiences. Monitor industry trends and competitor activities to identify opportunities for service improvement and innovation.

Requirements

• A diploma or degree in Hospitality Management, Business Administration, or a related field.


• Minimum of 5 years of experience in operations management within the leisure, hospitality, or resort industry.


• Proven experience in managing multiple leisure facilities and diverse teams.


• Strong understanding of operational budgeting, P&L management, and revenue generation strategies.


• Excellent leadership, interpersonal, and communication skills.


• Ability to work effectively under pressure and manage multiple priorities.


• Proficiency in hotel management software and Microsoft Office Suite.


• A passion for delivering exceptional guest experiences.


• Flexibility to work varied shifts, including weekends and public holidays.


• Knowledge of spa operations, fitness, and recreational programming is a significant advantage.

Benefits

• Our client offers a competitive salary package, benchmarked against industry standards for management roles in the vibrant leisure sector of Durban .


• Benefits include comprehensive medical aid, a generous retirement fund contribution, and subsidized accommodation options.


• This role provides excellent opportunities for career advancement within a leading hospitality group.


• You will work in a dynamic and stimulating environment, leading a dedicated team committed to excellence.


• Opportunities for professional development and training are readily available.


• The role also offers discounted rates on company services and facilities, enhancing the overall employee experience in KwaZulu-Natal .