Reservations Supervisor

Placements24; Vereeniging; On-site; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with performance</n

Job summary

Placements24 is seeking a Reservations Supervisor for a busy hotel in Vereeniging, Gauteng. You will lead the reservations team, oversee room bookings, manage inventory, and implement effective strategies to maximize occupancy and revenue.

The role requires supervising 2+ years in reservations or similar, proficiency with PMS and reservation software, and strong leadership and communication skills. You will train agents, coordinate with Front Desk, Sales and Marketing, and ensure accuracy across

Qualifications

• 2+ years of experience in hotel reservations, with a supervisory/lead role.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Strong understanding of yield management and revenue optimization.
• Excellent organizational, communication, and leadership skills.
• Ability to work under pressure and manage multiple tasks.
• Keen eye for detail and customer service.

Responsibilities

• Supervise the daily operations of the reservations department, ensuring accuracy and efficiency.
• Train, mentor, and motivate reservation agents, setting performance standards and conducting evaluations.
• Implement and manage reservation strategies to optimize occupancy and revenue, utilizing yield management techniques.
• Handle complex reservations, group bookings, and special requests with professionalism and attention to detail.
• Ensure all reservation systems are updated accurately and maintained according to hotel standards.
• Liaise with Front Desk, Sales, and Marketing departments to ensure cohesive operations and guest satisfaction.

Skills

Leadership

Organizational skills

Communication

Tools

PMS software

Reservation software

Job description

About the Role

Our client, a busy hotel in Vereeniging, is seeking an efficient and detail-oriented Reservations Supervisor to lead their reservations team. This critical role ensures the smooth and accurate processing of all room bookings, managing inventory, and optimizing occupancy rates. You will be responsible for training and guiding the reservations agents, implementing effective booking strategies, and providing exceptional service to potential guests. This position is key to maximizing revenue and maintaining high occupancy in a competitive market within Gauteng.

Key Responsibilities

• Supervise the daily operations of the reservations department, ensuring accuracy and efficiency.
• Train, mentor, and motivate reservation agents, setting performance standards and conducting evaluations.
• Implement and manage reservation strategies to optimize occupancy and revenue, utilizing yield management techniques.
• Handle complex reservations, group bookings, and special requests with professionalism and attention to detail.
• Ensure all reservation systems are updated accurately and maintained according to hotel standards.
• Liaise with Front Desk, Sales, and Marketing departments to ensure cohesive operations and guest satisfaction.

Requirements

• Previous experience in hotel reservations, with at least 2 years in a supervisory or lead role, preferably in the Vereeniging area.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Strong understanding of yield management principles and revenue optimization strategies.
• Excellent organizational, communication, and leadership skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• A keen eye for detail and a commitment to providing excellent customer service.

Benefits

• Competitive salary with performance incentives.
• Health insurance coverage.
• Opportunities for professional development and training.
• Staff discounts on hotel services.
• A dynamic and supportive work environment in the hospitality sector.