Reservations Agent

Placements24; Bloemfontein; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work arrangements

Comprehensive training

Career growth opportunities

Supportive team environment

Job summary

Placements24 is seeking a detail-oriented Reservations Agent to manage room bookings and guest inquiries for a growing hotel chain, with the option to work remotely from Bloemfontein. You will be the first point of contact for guests planning their stays, requiring excellent communication and a passion for delivering a positive booking experience.

This role emphasizes efficient booking processes, maximizing occupancy, upselling rooms and services, and maintaining accurate reservations in the

Qualifications

• Strong communication and active listening skills.
• Experience in reservations or hospitality preferred.
• Proficient with booking engines and MS Office.

Responsibilities

• Process incoming reservations via phone, email, and online channels accurately and efficiently.
• Respond to guest inquiries regarding room availability, rates, amenities, and policies in a timely and professional manner.
• Upsell rooms and services to maximize revenue and enhance the guest experience.
• Maintain accurate reservation records and update the PMS as needed.
• Handle cancellations, modifications, and special requests with attention to detail.
• Provide information about the hotel and local attractions to assist guests in planning their visit.

Skills

Communication

Active listening

Booking engines

MS Office

Tools

Booking engines

MS Office

Job description

About the Role

Our client is looking for a detail-oriented and customer-friendly Reservations Agent to manage room bookings and inquiries for their expanding hotel chain, with opportunities to work remotely from Bloemfontein . This role is vital in ensuring efficient booking processes, maximizing occupancy, and providing excellent service to potential and existing guests. You will be the first point of contact for many guests planning their stays, requiring excellent communication skills and a passion for delivering a positive booking experience.

Key Responsibilities

• Process incoming reservations via phone, email, and online channels accurately and efficiently.
• Respond to guest inquiries regarding room availability, rates, amenities, and policies in a timely and professional manner.
• Upsell rooms and services to maximize revenue and enhance the guest experience.
• Maintain accurate reservation records and update the property management system (PMS) as needed.
• Handle cancellations, modifications, and special requests with attention to detail.
• Provide information about the hotel and local attractions to assist guests in planning their visit.

Requirements

• Previous experience in reservations, customer service, or a related role, preferably within the hospitality industry.
• Excellent communication and active listening skills.
• Proficiency in using computer systems, including booking engines and MS Office.
• Strong organizational skills and the ability to multitask effectively.
• Ability to work independently and manage time efficiently in a remote setting.
• A friendly and professional telephone manner.

Benefits

• Competitive salary and potential for performance bonuses.
• Flexible remote work arrangements.
• Comprehensive training on booking systems and hotel services.
• Opportunities for career growth within the reservation and hospitality sector.
• A supportive team environment that values customer satisfaction.