Reservations Agent - Hotel Group

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Performance bonuses

Medical benefits

Retirement benefits

Employee discounts

Job summary

Placements24 is assisting a prominent South Africa hotel group in Bloemfontein to find a diligent Reservations Agent. You will handle room bookings via phone, email, and online channels, guide guests through options, and ensure a smooth reservation process with a focus on guest satisfaction.

This hybrid role offers in-office and remote work, opportunities to upsell and contribute to occupancy goals, and access to comprehensive training, medical and retirement benefits, and staff discounts across

Qualifications

• Experience in reservations, customer service, or related hospitality field.
• Excellent communication and interpersonal skills with a professional phone manner.
• Proficiency with reservation software and MS Office suite.
• Strong organizational skills and attention to detail for bookings.
• Ability to work independently and in a hybrid office/remote setting.
• Customer-centric approach and passion for service excellence.

Responsibilities

• Process room reservations via phone, email, and online channels accurately.
• Provide guests with details on room types, rates, availability, and amenities.
• Upsell rooms and services to maximize revenue and bookings.
• Handle modifications, cancellations, and special requests per policies.
• Maintain guest records in the PMS and ensure data accuracy.
• Address guest inquiries and resolve booking issues professionally.

Skills

Reservations experience

Customer service

Phone manner

Reservation software

Microsoft Office

Attention to detail

Teamwork

Customer-centric approach

Tools

Reservation software

Microsoft Office

Job description

About the Role

Our client, a prominent hotel chain with properties across South Africa, is seeking a diligent and customer-focused Reservations Agent to join their team based in Bloemfontein. This role is essential for managing room bookings, ensuring optimal occupancy rates, and providing excellent service to potential and current guests. You will be the first point of contact for booking inquiries, guiding guests through available options and ensuring a smooth reservation process, with a mix of in-office and remote work flexibility. This position offers a great entry point into the hotel management sector for individuals with a strong aptitude for sales and customer care.

Key Responsibilities

• Process incoming room reservations via phone, email, and online channels accurately and efficiently.
• Provide guests with detailed information on room types, rates, availability, and hotel amenities.
• Upsell rooms and services to maximize revenue and enhance guest bookings.
• Manage booking modifications, cancellations, and special requests according to hotel policies.
• Maintain accurate guest records and reservation details in the property management system (PMS).
• Address guest inquiries and resolve booking-related issues with professionalism and a focus on guest satisfaction.

Requirements

• Previous experience in reservations, customer service, or a related field within the hospitality industry is preferred.
• Excellent communication and interpersonal skills, with a friendly and professional phone manner.
• Proficiency in using reservation software and the Microsoft Office suite.
• Strong organizational skills and attention to detail to manage booking data accurately.
• Ability to work effectively both independently and as part of a team, in an office and remote setting.
• A customer-centric approach with a passion for providing outstanding service.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement providing work-life balance.
• Comprehensive medical and retirement benefits.
• Ongoing training and development opportunities.
• Employee discounts on hotel stays and dining across the group.