Reservations Supervisor (Hotel Experience Essential)

HotelJobs; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Hospitality Hire is recruiting on behalf of a well-established hotel in Cape Town for an experienced Reservations Supervisor. The role supports the Reservations Manager, overseeing daily operations of a busy reservations department and ensuring outstanding service standards.

The ideal candidate will lead a high-performing team, analyse booking trends, and contribute to revenue optimisation while maintaining guest-focused service in a dynamic hotel environment.

Qualifications

• Hospitality qualification preferred.
• Minimum of 2 years' experience as a Reservations Supervisor within a 4 or 5-star hotel.
• Experience working in a high-volume reservations environment with strong revenue conversion.
• Proven leadership experience supervising, coaching and developing a reservations team.
• Strong knowledge of Opera Property Management System.
• Advanced Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Excellent verbal and written communication skills with professional telephone and email etiquette.
• Strong administrative, planning and organisational skills.
• High level of attention to detail and accuracy.
• Ability to analyse booking trends and support revenue optimisation.
• Guest-focused with excellent problem-solving and conflict resolution skills.
• Ability to perform under pressure and manage multiple priorities.
• Flexible to work shifts and operational requirements.
• South African Citizens only. NO work permits

Responsibilities

• Support the Reservations Manager with the daily operation of the reservations department.
• Supervise; coach and develop the reservations team to achieve departmental goals.
• Ensure all reservations are processed accurately and efficiently across all booking channels.
• Deliver exceptional guest service by responding promptly to guest enquiries and resolving booking issues.
• Monitor reservation quality standards and operational efficiencies.
• Assist with occupancy and revenue optimisation initiatives.
• Prepare and compile daily reservations reports.
• Maintain strong working relationships with Front Office, Sales, Marketing and other operational departments.
• Ensure compliance with company policies, procedures and industry best practices.
• Oversee the reservations function in the absence of the Reservations Manager.

Skills

Leadership

Guest service

Revenue optimization

Team coaching

Communication skills

Education

Hospitality qualification

Tools

Opera PMS

Microsoft Office

Job description

Hospitality Hire is recruiting on behalf of a well-established hotel in Cape Town for an experienced Reservations Supervisor. This is an exciting opportunity for a hospitality professional with a strong reservations background who is passionate about delivering exceptional guest service, leading a high-performing team, and driving revenue through efficient reservation management. The successful candidate will support the Reservations Manager in overseeing the daily operation of a busy reservations department while ensuring outstanding service standards and operational excellence.

Minimum Requirements

• Hospitality qualification preferred.
• Minimum of 2 years' experience as a Reservations Supervisor within a 4 or 5-star hotel.
• Experience working in a high-volume reservations environment with strong revenue conversion.
• Proven leadership experience supervising, coaching and developing a reservations team.
• Strong knowledge of Opera Property Management System.
• Advanced Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Excellent verbal and written communication skills with professional telephone and email etiquette.
• Strong administrative, planning and organisational skills.
• High level of attention to detail and accuracy.
• Ability to analyse booking trends and support revenue optimisation.
• Guest-focused with excellent problem-solving and conflict resolution skills.
• Ability to perform under pressure and manage multiple priorities.
• Flexible to work shifts and operational requirements.
• South African Citizens only. NO work permits

Key Responsibilities

• Support the Reservations Manager with the daily operation of the reservations department.
• Supervise; coach and develop the reservations team to achieve departmental goals.
• Ensure all reservations are processed accurately and efficiently across all booking channels.
• Deliver exceptional guest service by responding promptly to guest enquiries and resolving booking issues.
• Monitor reservation quality standards and operational efficiencies.
• Assist with occupancy and revenue optimisation initiatives.
• Prepare and compile daily reservations reports.
• Maintain strong working relationships with Front Office, Sales, Marketing and other operational departments.
• Ensure compliance with company policies, procedures and industry best practices.
• Oversee the reservations function in the absence of the Reservations Manager.

What We're Looking For

• A confident and professional leader who enjoys mentoring and developing people.
• A highly organised individual with exceptional attention to detail.
• Someone who thrives in a fast-paced hotel environment.
• A proactive team player with excellent communication and interpersonal skills.
• A guest-centric hospitality professional with a passion for service excellence.