Reservations Agent - Vereeniging

Placements24; Vereeniging; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and incentives

Flexible hybrid work schedule

Training and skill development

Staff discounts on hotel services

Supportive team environment

Job summary

Placements24 is seeking a detail-oriented Reservations Agent for our client in Vereeniging, Gauteng. The role balances remote work with occasional on-site meetings, focusing on accurate bookings and excellent guest communication.

You will handle inquiries, process reservations, upsell services, and liaise with hotel teams to ensure a smooth experience. Strong typing, organizational skills, and knowledge of reservation software are essential.

Qualifications

• Minimum 2 years of experience in hotel reservations or similar role.
• Proficiency in hotel reservation software and general office applications.
• Excellent communication, listening, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a hybrid environment.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Process new bookings, modifications, and cancellations accurately in the reservation system.
• Provide information about hotel facilities, services, rates, and availability to potential guests.
• Upsell services and amenities to enhance the guest booking experience and increase revenue.
• Liaise with other hotel departments to ensure guest needs are met.
• Maintain guest records and ensure data accuracy and confidentiality.

Skills

Reservation software

Communication skills

Attention to detail

Organizational skills

Hybrid work

Teamwork

Tools

Office suite

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Reservations Agent to join their team in Vereeniging, Gauteng . This role is essential for managing room bookings, ensuring accurate information is provided to potential guests, and facilitating a smooth booking process. While a significant portion of the work can be performed remotely, occasional on-site presence will be required for team meetings, training, and specific administrative tasks. The ideal candidate will possess excellent communication skills and a strong understanding of reservation systems within the hospitality industry.

Key Responsibilities

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Process new bookings, modifications, and cancellations accurately in the reservation system.
• Provide information about hotel facilities, services, rates, and availability to potential guests.
• Upsell services and amenities to enhance the guest booking experience and increase revenue.
• Liaise with other hotel departments to ensure guest needs are met.
• Maintain guest records and ensure data accuracy and confidentiality.

Requirements

• Minimum 2 years of experience in hotel reservations or a similar role.
• Proficiency in using hotel reservation software and general office applications.
• Excellent communication, listening, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a hybrid environment.

Benefits

• Competitive salary and potential for performance-based incentives.
• Flexible hybrid work schedule.
• Opportunities for training and skill development.
• Staff discounts on hotel services.
• Supportive and collaborative team environment.