Reservationist

Perfect Placement Recruitment; Polokwane; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional growth

On-site work environment in a scenic

Job summary

Perfect Placement Recruitment's client, a well-established hotel in the Limpopo region, is seeking a dedicated Reservationist to join their team in Polokwane. You will handle room reservations, input data in Opera, and coordinate with Front Office, Housekeeping, and Sales to ensure guest satisfaction.

Ideal candidates have 2–3 years’ Opera experience, strong communication, and a sales‑oriented approach. This on-site role offers a competitive salary and opportunities for professional growth

Qualifications

• 2–3 years' experience with Opera
• Excellent verbal and written communication skills
• Strong customer service and sales orientation

Responsibilities

• Handle room reservation enquiries via telephone, email, and online platforms
• Input and manage reservations using PMS systems like Opera
• Coordinate with Front Office, Housekeeping, and Sales departments
• Upsell room categories and add-on services
• Respond to guest queries and requests courteously and efficiently
• Follow hotel policies and standard operating procedures

Tools

Opera PMS

Protel

Job description

Are you ready to play a pivotal role in enhancing guest experiences and supporting the growth of a thriving hospitality establishment? Our client, a well-established hotel in the picturesque Limpopo region, is seeking a dedicated Reservationist to join their team. This role is essential in ensuring seamless booking processes and delivering exceptional customer service that aligns with the hotel's standards of excellence.

Area: Polokwane

Salary: Market related

Duties:

• Handle room reservation enquiries via telephone, email, and online platforms

• Input and manage reservations using PMS systems like Opera

• Maintain knowledge of room types, rates, promotions, and packages

• Record guest details and preferences accurately

• Coordinate with Front Office, Housekeeping, and Sales departments

• Upsell room categories and add-on services

• Respond to guest queries and requests courteously and efficiently

• Follow hotel policies and standard operating procedures

Requirements:

• 2 to 3 years' experience with Opera

• Minimum of 1-2 years' experience in hotel reservations or front office operations

• Proficiency in hotel management systems (Opera, Protel, or similar)

• Excellent verbal and written communication skills

• Strong customer service and sales orientation

Nice to Have:

• Experience working within the Hospitality or Hotel industry

• Knowledge of local market and tourism trends

Benefits:

• Competitive salary

• Opportunities for professional growth within a reputable hotel

• On-site work environment in a scenic location